Job Description

A Big Five game reserve known for its exceptional luxury hospitality is seeking an experienced ASSISTANT LODGE MANAGER to support and elevate its guest experience and lodge operations.
This iconic game reserve is known for its impeccable luxury hospitality, diverse ecosystems, and world-class conservation practices. The property offers a refined, high-performance environment where guest experience, wildlife, and operational excellence are held to the highest standards.
Core Criteria:

• Diploma or Degree in Hospitality or Hotel Management
• 3-5 years' experience in a luxury 5-star lodge or hotel environment as an Assistant Lodge Manager, Duty Manager, or Guest Relations Manager
• Valid Driver's Licence essential
• Strong working knowledge of POS and PMS systems
• Willingness to live in a remote area
• Proven experience in lodge operations and luxury hospitality management
• Excellent leadership, organisational, and administrative skills
• High attention to detail and commitment to maintaining world-class standards
• Outstanding communication and interpersonal abilities

Responsibilities:

• Enhance and maintain overall guest satisfaction, ensuring special requests and personalised needs are efficiently handled
• Monitor guest feedback across platforms such as Guest Revu and TripAdvisor, and drive improvement initiatives
• Support the Lodge Manager in overseeing daily lodge operations and ensuring seamless service delivery
• Uphold and elevate service standards across all departments
• Manage lodge operations in the absence of the Lodge Manager, providing strong leadership and continuity
• Coordinate and collaborate with departmental teams to ensure exceptional guest service
• Conduct structured training sessions to develop both technical and soft skills of team members, in alignment with management objectives
• Achieve quality benchmarks and continuous improvement targets set by the organisation
• Develop, implement, and maintain policies, procedures, and operational standards
• Ensure effective cash-handling procedures and minimise variances
• Oversee accurate stock management and identify cost-saving opportunities
• Support preventative maintenance plans and ensure proper upkeep of lodge equipment and facilities
• Take full operational responsibility for lodge functions when acting on behalf of the Lodge Manager

This is a live-in position with a 3/1 work cycle.
For more information please contact:
Travis Holt

Skills Required