Job Description

Job Advert Summary

The Assistant Front Office Manager supports the Front Office Manager in overseeing all front desk operations to ensure exceptional guest service and smooth daily functioning. This role involves supervising front office staff, ensuring adherence to service standards, handling guest concerns, and assisting in administrative duties. The Assistant Front Office Manager plays a key role in maintaining guest satisfaction, team efficiency, and operational excellence

Minimum Requirements

Diploma or degree in Hospitality Management or a related field preferred. Minimum 2-3 years of experience in Front Office operations, with at least 1 year in a supervisory or assistant managerial role. Strong leadership and interpersonal skills with the ability to manage and motivate a team. Excellent communication and problem-solving abilities. Proficiency in hotel Property Management Systems (PMS) and Microsoft Office Suite. Ability to work under pressure, multitask, and adapt to a fast-paced environment. Guest-focused with a passion for service excellence. Professional grooming and presentation. High attention to detail and organizational skills. Conflict resolution and decision-making skills. Flexibility to work shifts, weekends, and public holidays as required.

Duties and Responsibilities

Guest Service & Operations

Assist in managing daily front office operations, including reception, guest relations, concierge, and switchboard. Ensure a warm, professional, and efficient welcome and departure experience for all guests. Handle guest inquiries, requests, and complaints promptly and professionally. Monitor room allocation, VIP arrangements, and special requests.

Team Leadership & Supervision

Supervise, train, and motivate front office staff to deliver consistent and outstanding service. Support staff scheduling, shift planning, and attendance management. Lead by example, promoting teamwork, service excellence, and a positive work environment.

Administration & Reporting

Assist with preparing and reviewing daily reports, occupancy statistics, and revenue figures. Ensure compliance with hotel policies, procedures, and standards. Maintain close communication with other departments (Housekeeping, Reservations, and F&B) to ensure seamless guest experiences. Support recruitment, onboarding, and performance reviews of front office team members.

Financial & Systems Management

Support cash handling procedures and ensure accurate billing and posting of charges. Monitor upselling initiatives to maximize revenue opportunities. * Assist with the effective use of PMS and other hotel systems