Job Description

Additional Information

Job Number

25115449

Job Category

Rooms & Guest Services Operations

Location

The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa, 8000

Schedule

Full Time

Located Remotely?

N

Position Type

Management

Job Function

Join our amazing team and deliver unforgettable and memorable experiences. We are recruiting for an enthusiastic individual with a positive attitude. Reporting to the Front Office Manager, the successful incumbent will be required to provide professional and excellent customer service and is expected to support and assist with the front office operational requirements and all related areas as required and to maintain the exceptional customer service standards expected in accordance with Marriott International and Westin Brand Policies and Procedures.

Required Experience & Qualifications

Appropriate Tertiary Hospitality qualification Minimum of 3 years' experience in a similar position within a 5-star environment Good leadership, communication and interpersonal skills. Professional Disposition Strong planning and organizing skills to meet deadlines Effective problem solving, decision making and conflict management skills Ability to work within a pressurized environment Ability to use Initiative and be proactive and self-driven Experience in IR management and disciplinary processes Ability to work without supervision and within a team Attention to detail pertaining to area of responsibility Maintain a neat, clean and well-groomed appearance as per company standards Extensive working knowledge in MS Office in all MS office applications as well as OPERA

Key Areas of Responsibility

Ensure that the highest standards of service in the Front Office departments are maintained and developed at all times Effectively co-ordinate and organise the operations of the Front Office department Provide support and guidance to all Front Office departments to ensure efficiency throughout Achieve hygiene, health and safety standard requirements Interviewing, screening and hiring of new employees Appraising performance; recognition and discipline. Co-ordinate training programmes and skills enhancement initiatives for Front Office staff in guest service, safety, hygiene, etc. Address and resolve both guest and staff concerns. Maintain a safe work environment by ensuring high standards of repair, hygiene and safety. Guest interaction regarding special requests

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members Supervises and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence. Ensures employee recognition is taking place on all shifts. Establishes and maintains open, collaborative relationships with employees


At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.


At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous.

Be

where you can do your best work,

begin

your purpose,

belong

to an amazing globalteam, and

become

the best version of you.