Job Description

An exciting opportunity exists at iMasFinance Cooperative Limited in Centurion to fill the above position in our Digital Channels Sales Contact Centre. Preference will be given to qualifying candidates from the designated groups, in support of the iMasFinance transformation strategy.
Job Purpose:
To establish and maintain customer and business relationships, render banking-related support services in order to promote and sell pension-backed home loans, other asset financing and loan products (i.e. secured and unsecured loans), and value added products through a contact centre and other digital technologies.
Job Outputs.

• Sales of Pension-backed home loans and other asset financing and loan products, and value-adding products
• Up-selling & cross-selling other iMasFinance products
• Liaise with members/customers, employer groups, and other stakeholder in the value chain
• Conduct customer affordability and repayment ability assessments
• Analyse customer financial position and recommend solutions
• Conclude sales deals, process & finalize loan applications
• Identify possible risk and communicate to relevant parties

• Efficient and effective member/customer service delivery and experience
• Retain and maintain relationships with existing members/customers and stakeholders
• Establish new member/customer and stakeholder relationships

Qualifications & Experience:

• Matric with Commercial and/or Accounting (Essential)
• FAIS Recognised Qualification or Certificate for Representatives (Essential)
• Valid Driver's License Code 8 / Code EB (manual transmitted vehicle) (Essential)
• Computer Literacy-MS Office (Essential)
• 2 years' operational experience within a financial/banking industry

Knowledge and Skills:

• Pension-backed loans, asset financing and other loan/financing/value adding products
• Understands Contact Centre and Digital Technology Sales
• Customer experience and service delivery
• Quality assurance
• Sales & Marketing
• Customer Retention processes and procedures
• Exceptional Financing knowledge
• Applicable legislation in financial services industry e.g. FAIS and NCA knowledge
• Financial industry and Market knowledge
• Computer literacy (MS Office, Excel)
• Communication, selling, negotiation, telephone and interpersonal skills

Skills Required