Job Description

Job description and responsibilities

Leadership:

Manage, lead, and motivate the aftersales team, which may include service advisors, technicians, and other support staff.

Strategy and performance:

Develop and implement aftersales strategies to improve customer satisfaction and retention. Monitor key performance indicators (KPIs) and analyze metrics to identify areas for improvement.

Financial management:

Create and manage departmental budgets, control expenses, and ensure profitability targets are met.

Operations:

Oversee daily operations for service, parts, and warranty departments. Ensure compliance with all manufacturer standards and company policies.

Customer relations:

Handle escalated customer complaints and resolve issues promptly. Build and maintain strong relationships with key customers.

Staff development:

Conduct regular training and development programs for the aftersales team to ensure they meet brand and performance requirements.
Qualifications and skills

Education:

A degree in business, marketing, or a related field is often preferred, though professional experience is also highly valued.

Experience:

Professional experience in sales or after-sales is essential.

Leadership:

Proven ability to lead and manage a team.

Communication:

Excellent verbal and written communication, with strong interpersonal skills.

Analytical:

Strong analytical skills and the ability to interpret data and metrics.

Problem-solving:

Exceptional problem-solving skills to handle customer and operational issues.

Technical:

Proficiency with relevant software, including dealer management systems and Microsoft Office Suite (particularly Excel).

Personal attributes:

Strong organizational skills, attention to detail, and the ability to work under pressure.
Job Type: Full-time

Pay: R20000,00 - R35000,00 per month

Experience:

Parts Manager: 5 years (Required)
Work Location: In person