Job Description

Responsibilities:

• Provide feedback to the Aftersales Manager about the marketplace regarding owner expectations, dealership performance, franchise compliance, and other Aftersales projects as required.
• The DSM will also be responsible for the implementation and attainment of all parts sales, marketing, and purchasing objectives within the Region of the dealer.
• Responsible for developing and following through on recommendations designed to enhance dealership parts wholesale and retail operations and profitability, development, and implementation of parts retail, wholesale, and marketing strategy (parts and service).
• Work with the Aftersales Manager to achieve the region's Aftersales qualitative and quantitative goals (Key Performance Indicators).
• Dealer assistance and provide technical assistance and support for incoming concerns and issues related to vehicles.
• Collect feedback to determine patterns and issues such that they can be resolved, or FAQs can be provided to customers to ease troubleshooting.
• Customer interaction & assistance from time to time
• Dealership personnel/training management
• Warranty policy & procedures management
• Dealer Parts sales & policy and procedure management
• Operating standards compliance
• Dealer aftersales department management
• Dealer Warranty & Warranty Audit management
• Dealer certification & Evaluation process management
• Monthly reporting to Aftersales Manager

Qualifications & Skills:

• 3-5 years' experience within the Automotive Aftersales environment (OEM level will be advantageous)
• Strong technical, warranty, parts knowledge and experience
• Demonstrate strong written and oral communication skills
• MS Office proficiency (strong MS Excel skills required)
• MUST BE ABLE TO TRAVEL extensively when required
• Motor Industry experience ESSENTIAL!!

Please note only candidates with the required experience will be contacted and considered. If you are not contacted within 14 days from application, kindly consider your application as unsuccessful. Applications will only be considered from candidates who meet the specified criteria as per the job spec. If you do not meet the requirements, Select Motor Recruitment reserves the right not to respond to your application.
Applications should be submitted no later than Monday 14 September 2025.

Skills Required