on a permanent basis at any of our National campuses.
Type of role
:
Permanent
Purpose of the role:
To support the maintenance of the academic system; and to do functional analyses and reports on student data.
Minimum Requirements
Higher Certificate preferably a 3-year Bachelor's degree
At least two years' administrative experience in data administration in the higher education environment
Duties and Responsibilities
Query Resolution - First line of response for queries received and cases logged pertaining to Student Data or the Academic Management System (SIM):
Troubleshoot and rectify query received
Escalate queries as per SOP
Provide user response timeously, maintaining confidentiality, unquestionable integrity.
Maintenance of student data - collaborate with campuses to ensure that data pertaining to students are accurate:
Collection of data, investigation with data errors fixes (via comparisons), reporting
Develop and maintain complete, accurate, and timely documentation for academic management systems.
User acceptance testing on implementations of new system applications
Analysis and Reporting on Data:
Data Analytics Reports as per department needs
Collecting and interpreting data
Analysing results
Identifying patterns and trends in data sets
Support in defining new data collection and analysis processes
Functional and Behavioural Competencies
Functional Competencies:
Proficiency in MS office suite
Data capturing skills
Highly ethical approach - strong focus on compliance / adhering to policies and procedures
Ability to provide basic technical support
Ability to do basic analysis and functional reporting on student data
Behavioural Competencies:
Initiative and responsibility
Constructive teamwork - work across teams
Effective communication (verbal and written)
Basic Analysis and judgment / problem solving
Systematic approach (planning and organising) - strict timelines to adhere to
* Execution - strong quality orientation
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