Job Description

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.comLocation: Kempton Park
Job Posting Title: Administrative Assistant, Operations
Time Type: Full TimeTertiary Qualification(s)MatricAdvantageousA tertiary qualification in Logistics, Supply Chain Management, Transport management or in Administration Management.Additional Computer Skillsxefx82xb7 Proficient in Excel/PowerPoint for data management and reportingJob-related Requirementsxefx82xb7 2-5 years relevant administration experience, also incorporation customer service experience with regards to dealing with all levels of functions from clients (internal & external) within a Transportation environment. xefx82xb7 Intricate understanding of synergies to be able to achieve the best output between DSV and their service providers. xefx82xb7 Good understanding of retail, specifically within an Inbound, Outbound and Return processes and workflows including transportation requirements within a supply chain. xefx82xb7 Sound and proven skills in organizing, directing, controlling & monitoring. xefx82xb7 Must be able to meet and manage customer expectations and ensure compliance to Policies, Regulations, Work Instructions and Workloads. xefx82xb7 Focus on compliance levels with regards to documentation and controls xefx82xb7 Must be able to build and maintain strong relationships with customers (internally & externally) xefx82xb7 Must have the ability to handle conflict on a tactical and operational level. xefx82xb7 Must be able to communicate effectively and efficiently with all levels of management. xefx82xb7 Punctuality and good time management skills are essential elements for this position. xefx82xb7 Very good analytical skills, and ability to think logically.xefx82xb7 Must be able to: 1. Work under pressure, focusing on assertiveness, forward thinking and being proactive in driving solutions.2. Be self-motivated and take responsibility and accountability with a sense of urgency and attention to detail.ADDED ADVANTAGES FOR THIS ROLExefx82xb7 Retail delivery experience & understanding xefx82xb7 Exposure to engaging and communicating with clients xefx82xb7 Excellent reporting skills and communication skills xefx82xb7 Meticulous attention to detailJOB SPECIFICATIONMAIN PURPOSE OF THE ROLEThis role will be responsible for the management, support and coordination of all transporters information and deliverables to ensure the customers service levels are met.xefx82xb7 Transporters deliverables / SLA management xefx82xb7 Reporting to relevant stakeholders xefx82xb7 Co-ordinating/Consolidating all the information from various transporters in a presentable manner. xefx82xb7 Build and maintain a strong business partnership with the existing clients & transporters. xefx82xb7 Auditing of POD documents for invoicing purposes xefx82xb7 Consciously looking for value adding opportunities to improve current processes and deliverables as per KPI requirements. xefx82xb7 Overall service and development within the transportation space xefx82xb7 Good understanding of auditing and reporting. xefx82xb7 Focus on mitigations and corrective actions to drive Carrier compliance as per KPI agreements. xefx82xb7 Ensuring compliance with regards to documentation and validations. xefx82xb7 Proactively driven to identify, action, and manage on KPI deliverables.DUTIES & RESPONSIBILITIESxefx82xb7 Transporter management: Co-ordinating/Consolidating all the information from various transporters in a presentable manner xefx82xb7 Understand the Client's customer requirements. xefx82xb7 Develop a strong, trusting relationship with Carriers. xefx82xb7 Deep understanding and execution of contractual SLAs & KPI's xefx82xb7 Proactively driven to identify, action, and manage POD documentation. xefx82xb7 Adherence to Audit compliance and Adhoc requirements. xefx82xb7 Maintain and update various Reports in line with KPI and contractual obligations. xefx82xb7 Complete daily system checks to ensure all data to and from the Transporters system is working. xefx82xb7 Ensure queries are managed daily and necessary escalation and issue resolution is addressed within SLA xefx82xb7 Update reason codes for discrepancies. xefx82xb7 Adhering to deadlines and turnaround times for feedback and reporting purposes xefx82xb7 Have clear and consistent communication within the department to manage transporter compliance and to ensure all achievements and exceptions are managed pro-actively to ensure proper management of expectations xefx82xb7 Consistently reviewing data to identify areas of improvement or trends to support the overall services and development of the transportation product. xefx82xb7 Supporting with document creation, job related SOP's and work instructions. xefx82xb7 Focus on compliance levels with regards to documentation controlsDisclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV's Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.open/closeJob area: AdministrationAdministrative Assistant, Operations, SolutionsKempton Park

DSV