Job Description

ISTA Personnel Solutions South Africa is a dynamic and fast-growing BPO company, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency -- we are a dedicated extension of our clients' teams, delivering high-quality service with precision, efficiency, and a personal touch.
We are currently seeking a highly organized and detail-oriented Remote Administrative Assistant to support a U.S.-based virtual speech therapy services provider. This role is essential in supporting our clients, therapists, and internal staff to ensure seamless operations. EXPERIENCE WORKING REMOTELY/VIRTUALLY IS REQUIRED.
PLEASE NOTE:

• Working Hours: This role requires you to work EST hours Mon - Fri from 9am to 6pm EST (15h00 to 24h00 South African time - subject to change in accordance with daylight savings in the United States).
• Internet Requirements: A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and the ability to support a wired Ethernet connection is mandatory. Applicants without a fixed fibre line cannot be considered.
• Power Backup: A reliable power backup solution is required to manage load shedding and power outages. Applicants without a power backup cannot be considered.
• Work Environment: This is a fully remote working role.

Key Responsibilities:

• Provide customer service support to clients, including scheduling, processing payments, and coordinating insurance documentation.
• Handle service package sales in a professional and client-friendly manner.
• Communicate with clients, therapists, and team members via phone, email, Teams, and SMS -- managing multiple communication channels simultaneously.
• Monitor productivity and attendance reporting and escalate issues when needed.
• Support team members with task tracking, documentation, and administrative duties.
• Safeguard confidential company and patient data in compliance with HIPAA standards.

Requirements

• High school diploma or equivalent (Associate's or Bachelor's preferred).
• Prior experience as an Administrative Assistant working in a remote setting is required.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Experience working with Smartsheets is an added benefit
• Strong verbal and written communication skills.
• Excellent organization, multitasking, and time management abilities.
• Attention to detail and problem-solving mindset.
• Ability to work independently and collaboratively in a fast-paced, virtual environment.
• Professional demeanor and strong work ethic.

Other Requirements (Non-Negotiable)

• Experience working remotely/virtually.
• Familiarity with HIPAA/PHI compliance (healthcare or insurance industry experience preferred).

If you are not contacted within 14 working days, please consider your application unsuccessful.

Skills Required