1st Line Voice Engineer
Umhlanga, ZN, ZA, South Africa
Job Description
Responsibilities include but are not limited to the following:
Participating in the maintenance of call management systems, daily customer support ticket handling, call recordings management and integrated applications Setting up and managing current applications, including FreeSwitch, Yeastar, PortaOne, Teams Operator Connect, Teams Direct Routing, Zoom Phone Platforms and Call Cabinet Adding and managing SIP lines and trunks Maintaining installed voice services, includes all aspects of proactive maintenance, configuration management, upgrading/updating and performance optimization Install and implement switches and VLAN configurations Understanding of IP PBX configuration, call routing and translations, SIP trunk implementations with multiple platforms, including but not limited to YeaStar Cloud PBX platforms, Microsoft Teams and Zoom Phone Ongoing research and development of new voice services and technologies Assisting FirstNet solutions team with client consultations and selling voice related services Onsite support at customer offices on an ad-hoc basis * Minimum 2 years' experience in the above
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Job Detail
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Job IdJD1474916
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationUmhlanga, ZN, ZA, South Africa
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EducationNot mentioned