1st Line Assurance Engineer
Midrand, GP, ZA, South Africa
Job Description
ROLE PURPOSE
To provide high-level, high-quality assurance role to Vodacom Business cooperate clients, in the Customer Services Operations Centre (CSOC) Resolver Team 2.
ROLE ACCOUNTABILITIES / KEY ACTIVITIES
To provide a high-level, high-quality service assurance role to Vodacom Business corporate clients, in the Customer Services Operations Centre [CSOC] RT2 Support all technical aspects of a Converged Network infrastructure, MPLS, SDWAN Reporting of all incidents to relevant parties Liaising with Client on all technical related events and fault resolutions Fault Management update on Siebel SRM Client update and follow up until incident closure: Complete understanding of ITIL practices. Cross collaboration with all levels within the Organization Service request management Fault diagnosis / Troubleshooting Monitoring Vendor management Provide Service desk 1st line support to customers. Responsible for Incident resolution Understanding of IP/GSM/Telecommunications/ICT Industry MPLS SDWAN
Core Competencies
Deciding and Initiating Action Applying Expertise and Technology Planning and Organising Analysing Learning and ResearchingQUALIFICATIONS AND EXPERIENCE
CCNA At least 3-5 years' experience of which 2 years must be within a networking environment with 1 year with of service provider focus. * Grade 12 and with valid CISCO Certifications
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Job Detail
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Job IdJD1502242
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMidrand, GP, ZA, South Africa
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EducationNot mentioned