Job Description

Brief description

The role is responsible for the end?to?end execution and governance of IT Change Management and IT Service Continuity Management. It ensures that IT changes are managed through standardised, risk?based processes to minimise business disruption, protect service stability and meet governance and regulatory requirements, while ensuring IT services are resilient, recoverable and aligned to business continuity objectives.

Detailed description

The successful candidate will be responsible for the following key performance areas:


End?to?end execution and governance of IT Change Management to ensure controlled, risk?based changes with minimal business disruption Assurance of risk and business impact assessments to support sound, timely change decisions Facilitation and chairing of Change Advisory Board (CAB) forums to enable effective prioritisation and authorisation of changes Coordination of change scheduling to protect service stability and avoid conflicts with business?critical activities Ownership of IT Service Continuity Management, ensuring IT recovery capabilities align with business continuity objectives Representation of IT within Business Continuity Management (BCM) initiatives, governance structures and exercises Leadership of IT involvement in disaster recovery testing, continuity exercises and service recovery activities Driving continual improvement of change and service continuity practices based on outcomes, metrics, incidents and lessons learned Enabling controlled innovation in IT Change Management and Service Continuity through improved ways of working, appropriate automation of low?risk activities and streamlined governance, while maintaining risk control and compliance Ensuring stakeholder readiness, satisfaction and effective communication before, during and after production changes * Providing governance, audit and compliance assurance, including evidence, reporting and adherence to policy and regulatory requirements