(1147) Customer Services Consultant Hospitality Services Csd
Pretoria, GP, ZA, South Africa
Job Description
Brief description
The main purpose of this position is to provide administrative and client liaison/support within the Hospitality service.
Detailed description
The successful candidate will be responsible for the following key performance areas:
Receive customer feedback, verify and analyse the feedback, direct it to the respective team leaders for their action and resolution and provide feedback to the customer. Facilitate corrective actions with respective team leaders. Effectively communicate with customers from query initiation to the finalisation of the queries or complaints. Coordinate awareness campaigns/activations on behalf of the Facilities Management Division. Conduct adhoc customer surveys on services rendered by the Hospitality Services Section, consolidate reports and make recommendations for service improvements. Prepare and review post-event/functions reports and feedback from clients to assess satisfaction and areas for improvement. Manage documents and records related to customer queries and resolutions. Provide regular reports to the Manager on customer-related feedback for decision making, services and processes improvement purposes. Stay abreast of hospitality trends and advice on new trends in the industry. Manage stakeholder internal and external relationships to ensure efficient delivery service (including customer complaints and queries to enhance customer satisfaction). * Perform day-to-day duties in an ethical manner, maintaining absolute confidentiality in all matters.
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Job Detail
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Job IdJD1468356
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPretoria, GP, ZA, South Africa
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EducationNot mentioned