Job Description

At HARTMANN, we're all in to help, care, protect and grow. We support healthcare professionals, that they can focus on what really matters: to positively impact peoples life. We realise solutions that make a difference. And with your commitment you can grow on your job every day. At HARTMANN we believe in the difference you can make.
Join our team as
Customer Service Consultant
ZAF-Johannesburg
As a Customer Services Consultant you will be responsible for providing excellent customer service to HARTMANN South Africa's customers through being knowledgeable of products and procedures, friendly and efficient to supporting HARTMANN South Africa to be best in class.
Responsibilities:

• The primary activity for a customer service consultant is to process orders accurately and efficiently.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• When required escalate queries and complaints to the correct department manager.
• General administrative duties including filing of completed orders and credit notes.
• Preparing correspondence and quotes and providing product knowledge on company products to clients.
• Assuring that back orders are released when stock is booked in and back-order reports completed weekly and sent to stock controller.
• Keeping the out-of-stock notice board up to date.
• Assuring that all returns are actioned accordingly, and that the customer credit gets completed.
• Sorting of post and internal print work.
• Booking out of sample requests and making sure the correct clients receive the samples.
• Building and maintaining a professional relationship with Hartmann customers.
• Maintain customer records by updating account information.

Qualifications:

• Grade 12 (Matric)
• Excellent knowledge of SAP and MS Office
• Proficiency in English and Afrikaans
• Ability to multitask and prioritise daily workload
• Exemplary planning and time management skills
• High level verbal and written communications skills

Shape a career that's focused on healthcare customers, fit for the future and grounded in a culture of trust and openness. Apply now via our online platform.
Your personal contact:
Tshego Moagi
Helps. Cares. Protects.
At HARTMANN, we're all in to help, care, protect and grow. We support healthcare professionals, that they can focus on what really matters: to positively impact peoples life. We realise solutions that make a difference. And with your commitment you can grow on your job every day. At HARTMANN we believe in the difference you can make.
Join our team as
Customer Service Consultant
ZAF-Johannesburg
As a Customer Services Consultant you will be responsible for providing excellent customer service to HARTMANN South Africa's customers through being knowledgeable of products and procedures, friendly and efficient to supporting HARTMANN South Africa to be best in class.
Responsibilities:

• The primary activity for a customer service consultant is to process orders accurately and efficiently.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• When required escalate queries and complaints to the correct department manager.
• General administrative duties including filing of completed orders and credit notes.
• Preparing correspondence and quotes and providing product knowledge on company products to clients.
• Assuring that back orders are released when stock is booked in and back-order reports completed weekly and sent to stock controller.
• Keeping the out-of-stock notice board up to date.
• Assuring that all returns are actioned accordingly, and that the customer credit gets completed.
• Sorting of post and internal print work.
• Booking out of sample requests and making sure the correct clients receive the samples.
• Building and maintaining a professional relationship with Hartmann customers.
• Maintain customer records by updating account information.

Qualifications:

• Grade 12 (Matric)
• Excellent knowledge of SAP and MS Office
• Proficiency in English and Afrikaans
• Ability to multitask and prioritise daily workload
• Exemplary planning and time management skills
• High level verbal and written communications skills

Shape a career that's focused on healthcare customers, fit for the future and grounded in a culture of trust and openness. Apply now via our online platform.
Your personal contact:
Tshego Moagi
Customer Service Consultant

Skills Required