Job Description

Rentokil Initial:

Rentokil Initial is a Global services company employing over 45,000 colleagues across 84 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.


We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development


Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.


We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.


Find out more on careers.rentokil-initial.com

Our family of businesses:

Rentokil Pest Control is the world's leading commercial pest control company who provide quality, diligent and friendly services to all our customers.


We operate in 92 of the top 100 cities


We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity.


Although we don't provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens.


Initial Hygiene is the world's leading hygiene services company who provide quality, diligent and friendly services to all our customers. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrity


Ambius is the world leader in providing interior landscaping services for a range of customers from boutique hotels, to shopping centres. We use planting, scenting, flowers, artwork and exterior landscaping maintenance to improve the environment for the benefit of the customer and their employees. Ambius is a global brand across North America, Europe South Africa and Australia.


We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country.

Requirements:

A vacancy has arisen for 1 x Customer Support Advisor

Support and provide superior customer care service via phones and web enquiries to handle and resolve complaints, provide information in response to inquiries, both as a receiver and caller.

Do you have what it takes? If you want to be considered for this role you will need:

QUALIFICATIONS, EXPERIENCE & SKILLS

Answer calls professionally Provide personalised customer service of the highest level Respond to customer enquiries or questions Handle and resolve customer complaints Provide customers with product and service information Build customer's interest in the services and products offered by RISA Data entry and maintenance of customer/potential customer databases Identify and escalate priority issues Route calls to appropriate resource Follow up customer calls where necessary Residential job selling Questioning and listening skills that support effective telephone communication Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, and unintentional disconnects Understand the impact of attitude in handling calls professionally Effectively deal with job stress, angry callers, and upset customers

KEY WORK OUTPUTS and ACCOUNTABILITY

We are passionate about delivering excellent service to every customer. Work level 1s (and everyone in the company) keep their promises.

Does what they say they will do to delight customers and achieve our goals every day Understands the customer better than anyone Ensures all activities and decisions make life better for customers We value productive, long lasting relationships with our colleagues and customers. We value productive, long lasting relationships with our colleagues and customers. Keeps colleagues and customers informed about changes that affect them Listens to people's needs and concerns, and act on what they tell us Is honest, focussed and straightforward in conversations. We work together to deliver great results. We treat our colleagues with respect and recognise everyone has an important contribution to make We trust colleagues to take ownership of and effectively manage customer relationships We make sure colleagues have the support, tools and training to do their job well.

QUALIFICATIONS

Contact Centre Experience (2-3 years+) Indoor Sales Experience (advantageous)

Sales Experience (2-3 years+)

Benefits:

Are you interested? Here's what you can expect when you join us...

Medical Aid Pension or Provident Fund

Equal Opportunity

Rentokil Initial is committed to achieving Diversity and Equity across the business.

Do you love to provide a valued professional service throughout your community? Do you feel like you could do the job well? Apply for the role today!