Key responsibilities: · Coordinate service bookings and customer appointments: Manage incoming service requests, schedule vehicles and confirm customer details. · Welcome and assist customers: Provide professional frontline service, explain processes, and manage expectations. · Open and manage job cards: Capture…
Key Responsibilities · Verify and process warranty claims: Review job cards, repair orders and technician notes to ensure claims meet OEM requirements. · Ensure accurate documentation: Compile all supporting documents, including photos, diagnostic reports and parts information. · Submit claims…