Job Description

Key responsibilities:

Coordinate service bookings and customer appointments: Manage incoming service requests, schedule vehicles and confirm customer details.

Welcome and assist customers: Provide professional frontline service, explain processes, and manage expectations.

Open and manage job cards: Capture customer concerns, vehicle details and technician instructions accura

. Communicate repair progress: Update customers on diagnostics, timelines and additional work required.

Prepare quotations and obtain approvals: Ensure customers understand costs before work proceeds.

Perform vehicle handovers: Review completed work, ensure customer satisfaction and close job cards.

Support warranty and parts coordination: Liaise with warranty clerks and parts consultants for required components or claim documentation.

Monitor and control workshop consumables: Track usage of oils, chemicals, fasteners and general workshop supplies.

Manage tool and equipment inventory: Maintain registers, issue tools and ensure proper storage and condition.

Conduct regular stock counts: Reconcile physical stock with system records and investigate variances.

Place stock orders: Ensure timely replenishment of workshop consumables and tools.

Maintain accurate records: Update stock sheets, usage logs and supplier documentation.

Ensure compliance with OEM and dealership standards: Follow safety, storage and handling procedures.

Support workshop efficiency: Ensure technicians have the correct tools and consumables available at all times.

1. Qualifications & Experience

Matric/Grade 12 (essential).

Certificate or diploma in Automotive Service, Administration or related field (advantageous).

1-3 years' experience in a dealership service environment.

Experience in stock control or workshop administration (advantageous).

Knowledge of dealership systems and service processes.

Understanding of workshop tools, consumables and technical terminology.

2. Skills & Competencies

Excellent customer service and communication skills.

Strong administrative accuracy and attention to detail.

Organizational and time?management skills.

Ability to multitask in a fast?paced workshop environment.

Problem?solving and conflict?resolution ability.

Proficiency in MS Office and dealership management systems.

Ability to work independently and as part of a team.

Aplications may be submitted via email to info@fumaniholdings.co.za.

Job Types: Full-time, Permanent

Work Location: In person

Application Deadline: 2026/01/19