Job Description

Key Responsibilities

Verify and process warranty claims: Review job cards, repair orders and technician notes to ensure claims meet OEM requirements.

Ensure accurate documentation: Compile all supporting documents, including photos, diagnostic reports and parts information.

Submit claims to OEM systems: Capture, submit and track claims through the Isuzu warranty portal.

Monitor claim status: Follow up on pending, rejected or queried claims and resolve issues promptly.

Maintain warranty records: Keep organized digital and physical records of all claims, approvals and payments.

Coordinate with workshop and parts teams: Communicate requirements, missing information and claim outcomes.

Ensure compliance with OEM policies: Stay updated on warranty guidelines, bulletins and procedural changes.

Assist with audits: Prepare documentation and support internal and external warranty audits.

Provide customer support: Explain warranty decisions and processes professionally when required.

Identify trends and report concerns: Highlight recurring issues, potential fraud risks or training needs.

Qualifications & Experience

Matric/Grade 12 (essential).

Certificate or diploma in Automative Administration or related field (advantageous).

1-3 years' experience in warranty administration within the automotive industry.

Knowledge of OEM warranty processes, preferably Isuzu.

Experience with dealership management systems and warranty portals.

Understanding of workshop operations and technical terminology.

Skills & Competencies

Good communication and interpersonal skills.

Ability to interpret technical information and apply OEM warranty rules.

Organizational and time?management skills.

Problem?solving ability when handling claim queries or rejections.

Proficiency in MS Office and dealership systems.

Ability to work independently and within a team.

Job Types: Full-time, Permanent

Work Location: In person