Job Description

Job Advert Summary

Eduvos is looking to employ the services of a

Workplace IT Technician

Purpose of the role

To provide first and second level IT workplace support services on a campus to students and employees (hardware / telecommunication / classroom technology support / servers / mobile support / printing)

Minimum Requirements

Minimum of a tertiary IT qualification at NQF-6 level (e.g. National Diploma or Advanced Certificate); plus A and N certification ITIL Foundation certification is highly desirable Project Management certification is highly desirable

Duties and Responsibilities

As the

Workplace IT Technician

you will be responsible for :

Technical Support

Provide 1st level technical support to end-users Build, configure, install and maintain both standard and non-standard hardware and software Desktop / laptop Mobile devices Server - 1st level MAC platform

Incident Management

Log and track all incidents and service requests in the IT Service Management system Prioritise and manage multiple open cases simultaneously Ensure timely resolution of incidents in accordance with relevant service level agreements (SLAs)

Workplace Support

Perform project responsibilities as and when required e.g. roll-out of new software and hardware technologies User training Manage the service delivery of outsourced technology partners Office-move assistance (on and between campuses) Maintain active directory for students and employees (account management) Ensure system and data security on devices (mobile) - device encryption

Functional and Behavioural Competencies

Functional competencies

Technical PC and Network support skills Strong trouble-shooting and problem solving skills Excellent Communication and inter-personal skills Knowledge of IT Service Management processes and practices relating to Incident Management, Request fulfillment

Behavioural competencies

Initiative and responsibility Constructive teamwork Effective communication (verbal and written) Technical expertise Analysis and judgment / problem solving - trouble shooting Time management and systematic approach (planning and organising) Execution - attention to detail Steadiness (emotional tenacity)

Employee Benefits

A competitive, market-related salary with opportunities to earn incentive performance bonuses A supportive, high-performing environment where innovation is encouraged A Hybrid remote working model - two days in office / three days working remotely. Opportunities for professional growth and development including access to a digital learning platform. * Subsidised academic studies through Eduvos after a period of employment for staff and dependants.