Job Description

Closing Date 2025/12/12
Reference Number EDU251204-2
Job Title Workplace IT Technician
Job Type Permanent
Campus National
Department Information Technology
Number of Positions 10
Location - Town / City National
Location - Province National
Location - Country South Africa
Minimum Education Level Diploma | Advanced Certificate
Job Category IT
Job Advert Summary
Eduvos is looking to employ the services of a Workplace IT Technician
Purpose of the role
To provide first and second level IT workplace support services on a campus to students and employees (hardware / telecommunication / classroom technology support / servers / mobile support / printing)
Minimum Requirements

• Minimum of a tertiary IT qualification at NQF-6 level (e.g. National Diploma or Advanced Certificate); plus
• A and N certification
• ITIL Foundation certification is highly desirable
• Project Management certification is highly desirable

Duties and Responsibilities
As the Workplace IT Technician you will be responsible for :
Technical Support

• Provide 1st level technical support to end-users
• Build, configure, install and maintain both standard and non-standard hardware and software
• Desktop / laptop
• Mobile devices
• Server - 1st level
• MAC platform

Incident Management

• Log and track all incidents and service requests in the IT Service Management system
• Prioritise and manage multiple open cases simultaneously
• Ensure timely resolution of incidents in accordance with relevant service level agreements (SLAs)

Workplace Support

• Perform project responsibilities as and when required e.g. roll-out of new software and hardware technologies
• User training
• Manage the service delivery of outsourced technology partners
• Office-move assistance (on and between campuses)
• Maintain active directory for students and employees (account management)
• Ensure system and data security on devices (mobile) - device encryption

Functional and Behavioural Competencies
Functional competencies

• Technical PC and Network support skills
• Strong trouble-shooting and problem solving skills
• Excellent Communication and inter-personal skills
• Knowledge of IT Service Management processes and practices relating to Incident Management, Request fulfillment

Behavioural competencies

• Initiative and responsibility
• Constructive teamwork
• Effective communication (verbal and written)
• Technical expertise
• Analysis and judgment / problem solving - trouble shooting
• Time management and systematic approach (planning and organising)
• Execution - attention to detail
• Steadiness (emotional tenacity)

Employee Benefits

• A competitive, market-related salary with opportunities to earn incentive performance bonuses

• A supportive, high-performing environment where innovation is encouraged

• A Hybrid remote working model - two days in office / three days working remotely.

• Opportunities for professional growth and development including access to a digital learning platform.

• Subsidised academic studies through Eduvos after a period of employment for staff and dependants.

Skills Required