Job Description

Wine Tasting Room Host and Operations Assistant Darling R 13,000 Per month

A well-known wine farm situated on the West Coast is looking for a Tasting Room Host.

If you''re passionate about wine, have excellent communication skills and enjoy providing exceptional customer service, this could be the job for you! As a Tasting Room Host, you''ll be responsible for welcoming guests to our winery, conducting tastings, and selling our premium wines.

• Bilingual: English & Afrikaans
• Excellent people skills / team player
• Must be able to cope under pressure
• Own transport & valid drivers licence
• Computer Literate
• Previous experience in the wine industry will be to your advantage

You will be responsible for all the operations in the tasting room.

DUTIES

• Assistant to the Director
• Reporting to the Operations Manager
• Front of House in the Tasting Room, present wine tastings and look after clients.
• Telephone call to old clients on data base to correct the contact details, generating sales with this call telesales.
• Availability for duties over weekends or after hours for tastings or wine dinners & wine shows.
• Stock, responsible to stock up the despatch, fridge on a weekly basis.
• Stock control, counts and re-con off all wines taken out of CDSA location.
• Daily cash up, communication with the financial manager about cash ups and float.
• Weekend sales check all transactions on a Monday.
• Communication with Casuals regarding the Weekend rooster, planning 2 months in advance.
• Communication with Casuals through the communication book and keep them informed on the whats up group.
• Always see to all the needs in the tasting room, pricelists, brochures, credit card slips, international agents contact cards, business cards, lucky draw slips.
• Assistance to the managers regarding hosting of events on the farm, winemakers tables, harvest crush days etc.
• Process all cellar door orders & shopify orders, assisting manager when help is needed with invoicing.
• Process all the waybills for Courier orders and the follow up with the clients regarding the arrival of wine in good order.
• Assisting with telesales for Trade Boland, Weskus clients, weekly orders on Thursdays, arrange deliveries and process orders, if the person responsible is not available or occupied.
• Assisting managers, with the Siris group (Cape Town Rep) visitors from the trade.
• Stand in for Casuals over weekends when casuals are not available.
• Set up for tasting in manor house and clean up afterwards.
• Co-ordinate with Hildas Kitchen for wine orders weekly.
• Hildas Kitchen, check the brochures & display cabinets up in the manor house.
• Assisting managers with wine lists and other administration.
• Take Restaurant bookings and keep contact with managers regarding numbers.
• Check/oversee the klein kombuisie neatness
• Check/oversee the outside toilets neatness, make it friendly and welcoming.
• Check/oversee the neatness of Despatch and Tasting room
• Check/Oversee the neatness of tables under the pepper & in front of cellar, must be clean and provided with a table cloth.
• Ordering of cheese platters and single cheeses from Dalewood Fromage for tasting room.
• Ordering of cold meat packs, olives, Butter and bread from all the suppliers for platters.
• Responsible for all administration duties and all related EZY wine functions.
• Stand in for any person in the office when not available or not on duty.
• Responsible for Meat platters preparation & handling of stock.
• Assistance to the Wine farms Friends Club, process orders, follow ups etc.
• Handle all Entries for Wine Competitions Local & International.
• Game Drives co-ordinate all the bookings, pack all they need for the drive.

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