Job Description

Location: Cape Town (hybrid work model, with a minimum 4 full days in office - Monday, Tuesday , Wednesday, Thursday)

Core Hours: 09:00 am - 18:00 pm

Contract Type: Permanent

Role summary:

We are seeking a highly skilled and motivated Windows Administrator and IT Support Specialist to join our team at Construct. In this role, you will be responsible for managing and maintaining our Windows system and server network, ensuring the stability, security, and smooth operation of our IT infrastructure. You will provide technical support to both staff and back-end system users, troubleshoot system errors, and maintain the overall security of our network, manage the upkeep, build, and dissemination of hardware. The ideal candidate will have a strong technical aptitude, excellent problem-solving skills, and the ability to work under pressure.

Key Responsibilities:

• Assess the stability, security, and scalability of installed Windows systems.
• Collaborate with IT managers to discuss system and server upgrades.
• Install or upgrade Windows systems and servers.
• Provide technical support for staff and back-end system users.
• Troubleshoot system and server errors.
• Review system error logs and address user-reported errors.
• Monitor and update the Windows codebase.
• Manage user access and permissions.
• Monitor system performance.
• Maintain server architecture security and create system backups.
• Maintain internal infrastructure requirements, including desktop and laptop computers, servers, routers, switches, firewalls, printers, and phones.
• Log all internal and external infrastructure and coordinate with remote employees.
• Interact with application vendors and service providers to assist in troubleshooting and provide technical support.
• Assist in disaster recovery planning and implementation.
• Develop and review Standard Operating Procedures (SOPs) and documentation.
• Perform routine/scheduled audits of systems and technology assets.
• Develop and maintain reporting on incidents, failures, and ad hoc support requests with clear measurable Service Level Agreements (SLAs).

Requirements

• Bachelor's degree in Information Technology or Computer Science.
• Proven work experience as a Windows Administrator preferred.
• In-depth knowledge of Windows server setup, deployment, and maintenance.
• Ability to create scripts in Perl, Python, and similar languages.
• Experience with databases, patch management, and networks, including LAN and WAN.
• Familiarity with modern operating systems and server platforms.
• Knowledge of network security systems, intrusion detection systems, and data backup.
• Excellent problem-solving and troubleshooting skills.
• Good analytical and communication skills.
• Hardware, networking, and web technology certifications and/or credentials.

Key skills:

• Keen technical aptitude and willingness to learn.
• Sound knowledge of web-based and cloud technologies.
• Vibrant and approachable demeanor.
• Excellent verbal and written communication skills.
• Proactive and self-managed individual.
• Comfortable working under pressure.

Benefits

The OES Group

The OES Group is a team of over 1,750 people passionate about transforming lives through education. We are proud to work with the world's most prestigious universities and organisations to create online learning experiences that are immersive, learner-centric and at the forefront of innovation.

Our teams in the UK and Australia operate under the OES brand and the Construct brand in the US and South Africa. Together, with our vibrant and people focused culture, we have created over 11,000 online courses that have reached more than 100,000 learners worldwide.

Now is an exciting time to join our forward-thinking and fast-growing team. As demand for online education grows, we are actively seeking new partners, launching innovative products and expanding our presence in new geographies to capitalise on the opportunities the market presents.

These are some of the perks you can expect when you join the team:

• Flexible working hours
• Generous annual leave policy
• Learning and development opportunities within a global team
• Fun events organized by the Construct Social Committee

Construct Education