Job Description

Key Responsibilities
Oversee end-to-end warehouse activities: receiving, picking, packing, distribution, inventory control, and LAB functions.
Implement and monitor strong controls, procedures, and security measures to safeguard warehouse assets and operations.
Maintain optimal inventory levels through physical counts, cycle counts, and reconciliations with inventory systems.
Ensure accurate and timely recording of all inventory transactions and stock movements.
Manage warehouse facilities and equipment, including layout planning, inspections, maintenance, and repairs.
Address and resolve customer service queries, delivery issues, and stock-related escalations.
Contribute to financial performance by managing the warehouse budget, monitoring expenditure, and driving corrective actions.
Oversee compliance with audit standards, policies, and statutory requirements.
Lead and develop warehouse staff, ensuring proper performance management, training, and adherence to SOPs.
Work collaboratively with the Supply Chain Manager to support procurement and ensure availability of critical inventory.
Manage and align regional warehouse operations with central standards for consistency and efficiency.
Develop, implement, and maintain SOPs, training manuals, and process compliance frameworks.
Support cross-functional initiatives and organisational projects as needed.
Key Accountabilities
Ensuring accuracy and integrity of inventory records and stock movements
Driving operational efficiency, cost optimisation, and continuous improvement
Delivering service excellence and maintaining high customer satisfaction
Ensuring compliance with internal controls, audits, and governance requirements
Leading and developing warehouse teams and promoting high-performance culture
Qualifications & Experience
Grade 12 (Matric) - mandatory
Degree or Diploma in Logistics, Warehouse Management, Distribution, or related field
Minimum of 10 years' experience in a warehouse or logistics environment
Proven leadership experience managing teams in fast-paced operational environments
Strong communication skills (written and verbal)
High proficiency in MS Office (especially advanced Excel), inventory management systems, databases, and carrier portals
Experience working in a culturally diverse environment
Key Competencies & Skills
Strong attention to detail and high accuracy
Deep knowledge of warehouse management principles and best practices
Proven ability to drive process improvements and operational efficiencies
Strong leadership, coaching, and people management capability
Excellent decision-making, analytical, and problem-solving skills
Effective communication and interpersonal skills
Ability to operate under pressure in a fast-moving environment
Hands-on, proactive, and solution-driven approach
Strong customer service orientation
Ability to prioritise, multitask, and manage competing operational demands

Skills Required