Job Description

Job Overview:



The Waiter is responsible for delivering an exceptional dining experience to guests in an a la carte restaurant. This role involves upholding the restaurant's brand standards, driving sales, and efficiently executing campaigns. The Waiter will work closely with the Floor Managers to ensure a positive team environment and contribute to the overall success of the restaurant.




Key Responsibilities:





Total Guest Experience


Service Excellence: Provide attentive, courteous, and professional service to all guests, ensuring a memorable dining experience. Menu Knowledge: Be knowledgeable about the menu, including ingredients, preparation methods, and potential allergens. Make recommendations and answer guests' questions confidently. Problem Resolution: Address and resolve any guest complaints or issues promptly and effectively, ensuring guest satisfaction.

Brand Ambassadorship


Uphold Standards: Represent the restaurant's brand and values through your appearance, behavior, and service quality. Promote Values: Consistently demonstrate and promote the restaurant's commitment to quality, hospitality, and guest satisfaction. Sales Upselling: Actively promote and upsell menu items, specials, and beverages to enhance the guest experience and increase sales. Order Accuracy: Ensure accurate and timely order taking and delivery. Double-check orders for accuracy before submitting them to the kitchen.

Campaigns Execution and Implementation


Campaign Participation: Support and execute promotional campaigns and special events as directed by the Floor Managers. Communicate details and updates to guests effectively. Feedback: Provide feedback on the success and challenges of campaigns to the Floor Managers, contributing to future planning and improvements.

Teamwork and Morale


Collaboration: Work closely with fellow team members to ensure a smooth and efficient service operation. Support colleagues during busy periods and help as needed. Positive Attitude: Maintain a positive and professional demeanor, contributing to a harmonious and motivating work environment. Contribute and Commit to Vibe Meetings Participation: Actively participate in Vibe meetings, sharing insights, suggestions, and feedback to improve team performance and guest satisfaction. Commitment: Commit to implementing action points discussed in meetings and contribute to a collaborative team culture.

Cost and Waste Efficiencies


Resource Management: Manage restaurant resources efficiently, including minimizing waste and ensuring optimal use of supplies. Cost Awareness: Be mindful of cost implications in all aspects of service, from handling orders to managing restaurant supplies.

Opening and Closing Duties


Opening: Assist with opening tasks, including setting up the dining area, preparing stations, and ensuring all equipment and supplies are ready for service. Closing: Participate in closing procedures, including cleaning and resetting the dining area, restocking supplies, and ensuring the restaurant is properly secured.

Shift Handovers


Handover Process: Conduct thorough shift handovers, including briefing the incoming team on any special instructions, guest needs, and any unresolved issues from the previous shift. Communication: Ensure clear and accurate communication during handovers to maintain continuity and efficiency in service.

Mise en Place


Preparation: Assist in mise en place tasks, such as setting up stations with necessary utensils, condiments, and equipment, to ensure smooth and efficient service during your shift. Organization: Maintain an organized and efficient workspace, ensuring that all necessary items are readily available for service.




Qualifications:





Previous experience as a waiter or in a similar role in a high-volume, a la carte restaurant is preferred.



Strong communication and interpersonal skills.



Excellent knowledge of food and beverage service and ability to make recommendations.



Ability to work effectively in a fast-paced environment and manage multiple tasks simultaneously.



Positive attitude and strong team-oriented approach.