Job Description

All Guests Warmly And Professionally In Accordance With Leeu Collection Standards.



Friendly, Courteous, And Professional Service At All Times.



The Sequence Of Service And Anticipate Guest Needs.



Fully Aware Of Your Table Allocations, Dietary Requirements, Allergies And Special Requests During Service By Ensuring That You Pay Careful Attention To The Day Sheet Provided Where All Guest Details Will Be Noted.



The Kitchen Of Any Guest Food Requirements Or Allergies In Accordance With Standards.



A Complete Knowledge Of The Menu And Wine List To Confidently Assist Guests.



Guests With Non-menu Requests, Responding Positively And Accommodating Where Possible.



Rather Than "order Take" By Recommending Dishes, Wines, And Upselling Menu Items.



Guest Complaints And Comments Professionally, Escalating ThEm To The Restaurant Manager / Mod When Necessary.



Yourself On Each Shift With The Day Sheet And Any Events (function Sheets) Applicable To Your Shift To Be Well Prepared And Informed To Deliver A High-quality Service.



All Tables Are Cleared, Cleaned, And Reset In Accordance With Leeu Collection Standards.



Cleaning Tasks As Required, Including Polishing Cutlery And Glassware, Cleaning Floors, Fridges, Windows & Service Areas I.e. Buffet Stations.



With Monthly Stock Take As And When Requested By The Restaurant Manager.



With Restocking Of Fridges And Bar Areas - Always Remember The Fifo Rule (first In; First Out).



A Full Understanding And Be Able To Do Set-up's For Picnics, Braai's, Conferences In INdaba And Any Other Special Events.



Enter All Transactions Into The Easipos System.



Least 2-years Waitering Experience In A High-end Fine Dining Restaurant (hotel Restaurant Experience Beneficial).



Of Cocktails, Spirits, Wines, And Beverages.



In Pos Systems (Easipos Preferred).



Certificate



Certificate Course Would Be Beneficial



To "up-sell"



Management



To Detail



Abilities



Focus



To Work Under Pressure



Between 1 - 3 Years