Job Description

This role will be directly working under the CEO. The

Operations & Sales Assistant

is a key leader and plays a critical role in the success of our organization. The OSA is responsible for handling inbound Client Sales, Hiring & Onboarding Cleaners & Troubleshooting Operational Issues throughout the day. This individual is responsible for achieving sales targets and generating revenue, and maintaining a high performance cleaning team into measurable results.

A successful

Operations & Sales Assistant

will meet our customer acquisition, revenue growth objectives and quality of service metrics. They will meet sales and hiring goals & quotas, and manage operations on a day to day and continuously improve the various processes throughout the organization.

RESPONSIBILITIES:

Respond promptly and professionally to incoming customer inquiries via phone or chat. Convert inbound customer calls to clients by educating them on the company's services and value via accurate quoting and sales process. Assist customers with scheduling appointments, rescheduling, and cancellations as needed, while considering their preferences and availability. Collaborate closely with our cleaning teams to ensure smooth operations and timely completion of quality services. Maintain daily reporting and keep the customer database up-to-date with accurate records of interactions, feedback, and service requests. Resolve any issues that may arise from the cleaner or customer throughout the day. Conduct Hiring and Onboarding Process for new potential cleaners 10% of the calls conducted will be outbound/cold calls to realtors and property managers to pitch them the cleaning service
RESULTS:

Daily End of Day Reports on our company Key Performance Indicators ("KPIs") Meet Monthly Sales and Revenue targets Maintain High Performance Cleaning Team and hit kPI metrics Company values and culture are consistently upheld by all team members.
REQUIREMENTS:

High school diploma or equivalent; additional education or training in customer service is a plus. Proven experience in customer support or similar role. Exceptional verbal and written communication skills with clear professional conversational skills (advanced english) Ability to actively listen to customers, empathize with their concerns, and provide effective solutions. Must love to be on the phones talking to people and developing rapport and relationships. Strong computer skills and proficiency in using customer support software, email systems, and databases such as GoHigh Level, Google Sheets/Airtable, Dialpad/RingCentral and other similar platforms. Excellent organizational and time management skills to handle multiple customer inquiries simultaneously. Ability to remain calm and composed in high-pressure situations and deliver exceptional service even during peak times. Demonstrated problem-solving abilities and a proactive mindset to address customer concerns and find resolutions. Availability to work flexible hours, including weekends or evenings, to accommodate customer needs. Passion for delivering exceptional customer service and maintaining a positive, customer-centric attitude

TO BE CONSIDERED, PLEASE SEND A VIDEO INTRODUCTION OF YOURSELF AND SUMMARIZE YOUR WORK EXPERIENCE (VIA A LOOM LINK) TO CHRISMLEE517@GMAIL.COM

BENEFITS & PAY:

Hourly rate starting at $4/hour USD Maximum 40 hours a week Payment frequency twice a month There will be a paid training/onboarding period during the first few weeks to ensure candidate has all the resources to succeed
Job Type: Full-time

Pay: From R71,00 per hour

Application Question(s):

Are you willing to work on the weekends? (both Saturday and Sunday) Are you willing to work PST (America) hours?
Work Location: Remote