Job Description

Hello Group is seeking to appoint a dedicated VAS (Value-Added Services) Telesales Consultant who will be responsible for promoting and selling value-added products and services to existing and potential customers via outbound and inbound calls. The role focuses on achieving sales targets, enhancing customer experience, mining databases, and conducting market research to maximize revenue through effective communication, relationship building, and customer retention.
Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.
What Offers

• Onsite Barista - Because life's too short for bad coffee!
• Exciting Team Events - Work hard, play harder!
• Teambuilding Activities - Get to know your teammates beyond the screen!
• A Culture That Feels Like Family - No corporate robots here-just real people doing great things!
• A Top-Notch Office Space - Where inspiration meets innovation.

Our entities:
- Secure and affordable international money transfers & digital banking solutions. - Empowering individuals with financial solutions tailored to their needs. - Leading the way in wholesale and distribution for mobile and financial products. - Helps delivery drivers transition from renting to owning a bike.
Duties and Responsibilities

• Conduct outbound calls to existing and prospective customers to promote VAS products and services
• Handle inbound customer inquiries related to value-added services
• Handle inbound sales leads, which will be provided
• Assist in obtaining and deriving leads through a multi-phased approach
• Explain product features, benefits, pricing, and promotions clearly and accurately.
• Identify customer needs and provide feedback on market trends and preferences
• Achieve daily, weekly, and monthly sales targets
• Upsell and cross-sell relevant services to increase customer value
• Maintain accurate records of customer interactions and sales activities in CRM systems
• Follow up on leads and pending sales opportunities
• Redirect customer service issues and customer complaints professionally and deliver customer satisfaction
• Ensure compliance with company policies, quality standards, and regulatory requirements

Minimum Requirements

• Matric with an active pursuit of additional skills
• Proven experience in telesales, call centre, or customer service roles (preferred)
• Strong communication and persuasion skills
• Good listening skills and a customer-focused mindset
• Be able to close a deal and ensure customer buy-in
• Ability to work in a target-driven environment.
• Basic computer literacy and familiarity with CRM systems and MS Office
• Ability to handle rejection and remain motivated

Policy
We are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants, provided that this supports achievement of our Employment Equity goals.

Skills Required