Job Description

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Job Purpose:

To research UX best-practices, competitors and user needs. Conducts user-testing, analyses data to inform design process. Manages content for certain projects/areas.

Job objectives:

• To support the product design team in delivering digital touchpoint experiences that our customers engage with
• To support the product design team in developing customer journey strategies that consistently improve the customer experience for Absa CIB and drive a customer centric culture throughout the business
• To research UX best practices across both competitors and user needs requirements
• To analyse CX and UX data to inform our UX design process
• To collaborate with stakeholders and design team members

Minimum requirements:
Job related knowledge:

Essential

• User testing research and usability testing (applied)
• Analysed research findings for a better understanding of user insight (applied)
• Good understanding of analytics and the UX design process (applied)
• Good understanding of what motivates a customer, (applied)

Desirable:

• Previous UX research (banking advantageous)

Job related skills:

• Analytical thinking: ability to read user and market research findings using logical and scientific reasoning (competent)
• Written and verbal communication (competent)
• Ability to conduct research (competent)
• Attention to detail (competent)
• Time management skills (competent)

Job experience:

• Essential: Minimum of 2 years experience in market research
• Desirable: 3 years experience in market research

Education:
Bachelors Degree/Diploma in media, marketing, research, digital marketing (or relevant discipline)

Essential Competencies:

• Deciding and Initiating Action
• Working with People
• Writing and Reporting
• Presenting and Communicating Information
• Analysing
• Learning and Researching
• Planning and Organising
• Adapting and Responding to Change

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