Job Description

Requirements:

• Grade 12 (NQF 4)
• Diploma in IT/Telecommunications
• 5+ years experience in telecommunications environment/network support and design experience
• 2+ years network engineer
• Experience in PBX and voice gateways inclusive of maintaining routers, switches (e.g. Fortinet, Cisco)
• PABX certification essential
• Phillips/NEC PBX certification will be an advantage
• CompTIA Network+
• Cisco certification (CCNA/CCNP) will be advantage
• Fortigate will be advantage

RESPONSIBILITIES: * To maintain and manage various PBXes and network related services for customers

• To achieve high standard of customer satisfaction through the delivery of timely, and well managed projects
• To respond to customers queries and complaints
• To perform second and third level support for day to day operations.
• To evaluate, implement and train in new technologies to enhance the service offering of the PBX and network managed services
• To deploy and plan technology
• To implement patches and upgrades of the PBXes and network features and functions
• To ensure projects follow the Gijima process
• To own and ensure successful ongoing delivery of services after project completion
• To take accountability for timely delivery of major projects
• To develop co-operative working across functional boundaries
• To design, implement and troubleshoot large voice related product and service solutions in internal and external consulting roles
• Proactively identify system problems before they affect the clients systems
• Ensure minimum downtime of systems and a high quality of operation at all times

Knowledge

Personal attributes

• Applying Expertise and Technology
• Learning and Researching
• Creating and Innovating
• Presenting and Communicating Information
• Planning and Organising
• Entrepreneurial and Commercial Thinking
• Analysing
• Ability to interact and communicate at all levels

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