Job Description

JOB PURPOSE:

To provide dedicated administrative support and efficient systems enablement for all Training and Development (T&D) initiatives, ensuring the effective coordination, delivery, and reporting of learning activities for Ackermans employees.

KEY RESPONSIBILITIES:

Training Coordination and Logistics

Coordinate and schedule all T&D events, including inductions, skills training, and performance management workshops.


Manage the logistics for training sessions (venue/room bookings, catering, equipment, and travel arrangements).


Liaise with internal trainers, managers, and external vendors to ensure seamless training delivery.

Systems Enablement and Support

Administer and maintain the Learning Management System (LMS), ensuring data integrity and accurate record-keeping. Troubleshoot basic LMS issues and coordinate resolution with IT or external support.


Register attendees, track completion rates, and upload/update training content and resources.

Administrative and Financial Management

Process and track all T&D invoices and costs, ensuring accurate budget monitoring and reconciliation.


Maintain and distribute professional training materials, workbooks, and induction packs.


Manage and file all training documentation, ensuring compliance and easy retrieval.

Reporting and Compliance

Assist in compiling regular T&D reports, statistics, and attendance registers.


Gather, track, and file necessary data and evidence for statutory reports (e.g., SETA WSP/ATR submissions and audit requirements).


Administer and compile post-training feedback surveys and reports for effectiveness measurement.

Stakeholder Collaboration

Act as the primary point of contact for employee queries regarding T&D schedules, records, and opportunities.


Communicate clearly and professionally with HR, Managers, and employees regarding training updates and requirements.

EXPERIENCE REQUIRED:

2-3 years dedicated administrative experience within a Training and Development (T&D) or Learning & Development (L&D) office environment.


Proven experience in coordinating training logistics and administering a Learning Management System (LMS).

Preferred:

Experience within the retail industry.


Exposure to SETA compliance and reporting requirements (WSP/ATR).

SKILLS REQUIRED:

Exceptional planning, organizing, and time management skills.


High level of attention to detail and commitment to accuracy in data capture.


The ability to be resilient, have tenacity, and maintain high levels of drive and initiative under high pressure.


Strong communication skills (written and verbal).


The ability to communicate effectively at all levels within the company.


Excellent interpersonal skills and ability to build effective relationships.


Working knowledge of an LMS and HR Information Systems (HRIS).


Advanced proficiency in the Microsoft Office Suite (Excel, Word, PowerPoint).


The ability to work independently, as well as be a team player.


The ability to prioritize and be resourceful.

KNOWLEDGE REQUIRED:

Knowledge of standard T&D administration processes and best practices.


Basic understanding of the full employee lifecycle, including induction and performance management.

QUALIFICATIONS REQUIRED:

A Grade 12 Certificate/Matric.


A relevant National Diploma in Human Resource Management or Training & Development.