Wexe2x80x99re on the lookout for an experienced a Trainer in Western Cape.
As a Trainer you will be responsbile for:
Facilitation of training sessions
Deliver practical modular training on current handsets and handsets that have low rate of sale
Writing and marking of tests
Plan open sessions at regional Service Provider premises
Consolidate and record all events on events calendar in the office
Manage training diaries in accordance to Training Specialist in region
Attend Network data training to acquire knowledge on customer data
Attend weekly Product Consultant meetings where possible to get knowledge of what is taking place infield
Attend meetings with trainers where necessary
Attend conference calls where necessary to gain national insight on responsibilities based on GTM
Effective implementation of the training
Assess client requirements
Assess user level
Develop a training plan in order to close skills gap to include geographical area considerations, associated delivery resource etc.
Delivering Solutions/Products training on time (Minimum Trainings in a month.)
Conduct FSP training in the relevant Hub
Arrange training logistics (equipment, venues, resources etc.)
Ensure training takes place for relevant teams
Ensure that all calendars are updated 30 days in advance and e-mailed to Supervisor (Hub Manager) and OSM for visibility including Mall trainings, Call Centre trainings, channel trainings, Floor Salesman Training and Consumer training noted
Effective delivery of training
Identify geographical areas associated to training needs
Conduct train-the-trainer workshops with field managers
Train end users - a percentage if it is refresher training but training all end users if it is a new program
Oversee and monitor the overall training delivery process.
Evaluation and measurement of effectiveness of training
Practically assess users in field
Conduct written tests to assess learning
Assess improvements in quality of data captured as well as on-time project completion
Analysis of training results to assess effectiveness of training
Analysis of training attendance within various channels against rate of sale within channels
Record keeping of all promotional approvals to report on actual expenditure by account and by channel
Consolidate weekly training figures and report on training delivered
Effective Self-Management
Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
Demonstrate consistent application of internal procedures
Plan and prioritize, demonstrating abilities to manage competing demands
Demonstrate abilities to manage change
Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs