Job Description

Closing Date: 2025-12-26
Job Type: Permanent
Job Level: Skilled
Experience: Between 3 - 5 Years
EE/AA: No
Summary
The Sales Agent will be responsible for acting as a brand ambassador to grow the company's market share by selling term vehicle warranty products (including scratch and dent policies). A successful candidate will excel in educating customers on the benefits of these products, providing outstanding customer service, and consistently exceeding sales targets.
Description
RESPONSIBILITIES

• Drive policy sales and term warranty premiums while ensuring compliance and maintaining a customer-first approach
• To be responsive, courteous and professional in dealing with the Company's supporting lead providers and customers.
• To execute the sales process with expertise, attention to detail, and integrity.
• To promote additional products where appropriate to maximise each lead's potential
• To use appropriate interpersonal skills and communication methods to gain acceptance of our products from potential customers.
• To accurately identify the needs of the customer by asking effective questions and listening attentively.
• Match benefits accordingly and demonstrate how a product satisfies their needs.
• Share best practices and insights with the team to improve collective sales performance.
• To understand objections and overcome them with an appropriate response
• Share best practices and insights with the team to improve collective sales performance
• Stay self-motivated and manage time effectively, especially in remote work situations
• Consistently meet and exceed performance targets in a disciplined, deadline-driven environment
• To continuously improve skills through practising areas identified for improvement.

Minimum Requirements
REQUIREMENTS
QUALIFICATIONS

• Matric
• RE5 (Required)
• FETC: Short-term Insurance NQF4 or better (preferred)
• Meet the regulatory requirements (e.g. DOFA period, FAIS Fit & Proper)

EXPERIENCE

• 3 years of call centre sales experience
• 2 years of Term Warranty/Vap experience is essential
• Fluency in English is essential plus one other official language.
• Strong background in outbound sales with the ability to handle high call volumes.

SKILLS AND KNOWLEDGE

• Strong sales drive and goal orientation
• Self-accountability and personal discipline
• Time Management and organisational skills
• Excellent verbal and written communication skills
• Computer literate
• Strong needs analysis skills with a focus on detail and accuracy
• Problem-solving
• Adaptability to change, with a high tolerance for stress
• Resilient and motivated to succeed in a challenging environment
• Negotiation Skills
• A compliance-driven mindset
• Strong work ethic
• Proactive
• Deadline driven

VALUES
The Candidate will be expected to operate in line with our company values

• Passion: We have a strong and barely controllable excitement for life, our work, the people we work with, and for ourselves. Our enthusiasm and positive energy lead to a strong bias toward action and strive for excellence!
• Care: We care deeply for ourselves, the people we work with, our customers, the communities we live in, the country we call home and the planet which hosts us!
• Integrity: We always do the right thing, even when nobody is watching!
• Growth: We always strive to make a positive contribution on our journey to significance! We (us and the business) grow, because our people grow! Our curiosity drives Innovation and our resilience keeps us determined when the going gets tough! We have the courage to make decisions and to have the tough conversations.
• Diversity: We respect and cherish each other and listen to all opinions! We are all unique, which makes the "us" stronger! Through collaboration, we ensure that the whole is greater than the sum of its parts!

Skills Required