Job Description

About the Role:
We are seeking a driven and customer-focused Sales Account Manager to join our team in a hybrid capacity. The role involves developing and managing relationships with key clients, identifying new growth opportunities, and ensuring customer satisfaction across a range of stationery, office supplies, and business solutions. The successful candidate will play a pivotal role in driving revenue growth while maintaining our reputation for high-quality products and exceptional service.
*** NB. If you have a restraint of trade for the stationery industry, unfortunately the client wont be able to consider you. ?Sorry! ***
Key Responsibilities:

• Account Management

• Build and maintain strong relationships with new and existing clients.
• Act as the primary point of contact for key accounts, ensuring their needs are met.
• Develop tailored solutions to match customer requirements.
• Sales & Business Development

• Proactively identify and pursue new business opportunities within corporate, education, and retail sectors.
• Achieve and exceed individual and team sales targets.
• Deliver compelling product presentations and proposals.
• Client Retention & Growth

• Implement strategies to increase customer loyalty and retention.
• Conduct regular business reviews with clients to identify upselling and cross-selling opportunities.
• Provide market insights and trends to clients to support their procurement decisions.
• Collaboration & Reporting

• Work closely with internal teams including procurement, operations, and customer service to deliver seamless client solutions.
• Prepare accurate forecasts, sales reports, and pipeline updates.
• Contribute to the development of marketing campaigns and promotional strategies.

Skills & Experience

• Proven track record in B2B sales and account management, ideally within stationery, office supplies, FMCG, or related industries.
• Strong negotiation, communication, and relationship-building skills.
• Ability to manage a sales pipeline and work towards monthly and quarterly targets.
• Comfortable working independently in a hybrid role, balancing client visits, remote work, and in-office collaboration. (Were looking for a mature individual that can manage their own time)
• Proficiency in MS Office Suite and CRM systems.
• Valid drivers license and willingness to travel when required.

Qualifications

• A diploma or degree in Sales, Marketing, Business Management, or a related field (advantageous).
• Experience in a sales or account management role.

Personal Attributes

• Results-driven with a strong commercial mindset.
• Excellent interpersonal and problem-solving skills.
• Professional, proactive, and adaptable to a fast-paced environment.
• Passion for delivering outstanding customer experiences.

Skills Required