Duties and Responsibilities Include (But are not limited to) :
Monitoring the hub performance by performing daily inspections
Referring operational issues and/or problems in a timeous and effective manner to the relevant stakeholders for resolution
Recommending changes to management and compliance management in order to improve procedures so that customer expectations are managed or exceeded
Being point of contact for Customer Service and delivery hubs, ensuring query resolution
Report generation, so that hubs and their franchisees are aware of their current performance
Data capturing into the respective systems to ensure business and customers are up to date with deliveries
Quality control of data
Other duties and tasks as assigned
Role Qualifications and Experiences:
Matric (Grade 12)
Relevant Diploma or Degree
Ability to read and write in English and interpret written instructions
Confidence in sharing information and providing feedback
Solid communication
Good working knowledge of internet browsers, MS Excel (advanced) and MS Outlook
Basic math skills and sound mathematical reasoning
Must have an organized approach to task completion and great attention to detail
Ability to solve problems by analyzing variables and applying appropriate solutions learned through experience and proficiency in understanding the job
Able to communicate with all levels of management
Strong organization skills
Demonstrated ability to effectively complete work records with strong attention to detail.
Ability to read and interpret data and draw valid conclusions
Ability to work in a fast-paced environment
Must be able to work weekends and overtime as required