Job Description

MAIN FUNCTIONS OF THE JOB

Teller Processing

Manage cash deposits and withdrawals. Process EFT and internal transfers. Handle account closures and intersystem transfers. Manage unpaid debit orders and reversal of fees. To execute foreign exchange transactions Ensure end-of-day work processed balances. Verify and authorize deposit and withdrawal slips according to bank policies. Count and verify physical cash, identify counterfeit/stained banknotes. Stamp, date, and initial transaction slips. Maintain zero teller differences in surpluses and shortages. Processing transactions for the service centres.

Teller Administration

Maintain and manage daily petty cash. Scan and upload documentation on Docuware and Sharepoint. Report suspicious transactions. Capture GDA EFTs on Corporate Plus. Maintain standing profit instructions and debit orders. Organize and sort daily reconciliation. Update teller statistics and treasury limits on Sharepoint. Complete and balance treasury reports. Manage account closures, payment requisitions, and special conditions.

Forex

Ensure all required documentation is completed for forex deals Process foreign exchange transactions and balance foreign currency at the end of the day. Adhere to Exchange Control Rulings and report suspicious transactions. Manage client communications regarding forex. To assist clients with the Vivier Resident Foreign Currency Account.

Enquiries Administration

Provide statements, assist with deposit/withdrawal slips, and general client queries. Handle transactional banking services, including card replacements, PIN changes, and internet banking support. Assist with online statement registration and deceased client accounts. Manage client information updates, including FICA and personal information. Support clients with mobile app registrations and queries. Prepare various client letters and maintain the visitor's register. Printing of daily TB reports. To assist as a service point of contact and act as a support channel for the service centres.

Customer Service

Deliver professional and efficient client service. Participate in cross-selling bank products. Ensure the banking hall is presentable and functional. Address client complaints and refer clients to relevant consultants.

Compliance:

Adhere to all bank procedures and compliance regulations. Ensure proper client identification and verification for all transactions.

General

Perform security checks on ATMs. Assist with back-office functions and special projects. Order and manage branch stationery. Act as Co-Custodian for Treasury

QUALIFICATIONS

Appropriate Banking qualification will be required

PREFERRED EXPERIENCE

A minimum of 1-2 years General banking experience or equivalent working experience

KNOWLEDGE

Microsoft Office Banks Operating Systems Knowledge of the Banking policies and procedures GTS - lexis nexis DHA




Al Baraka Bank is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference.