Job Description

MAIN FUNCTIONS OF THE JOB
Teller Processing and Administration

• Cash deposits and withdrawals
• EFT and internal transfers
• Closure of accounts
• Reversal of fees
• Ensures daily processed work balances at the end of the working day
• Ensures that all security procedures are adhered to minimize or mitigate risk
• Updating of Stats on Sharepoint
• Reporting of suspicious transactions
• Scanning of documentation deposits, withdrawals, etc and uploading of teller recons
• Capturing of EFTs
• Capturing profit instructions, debit orders, etc

Forex Processing * Processing of Forex orders as placed by customers either telephonically via Customer Services or walk-ins

• Obtains all the necessary documentation including FICA to process the deal.
• Confirms appointments and the booking of rates for customers
• Provides client with banking details and amount required for the deal
• Processes the deal on iMal and GTS
• Attend to all administrative requirements once the deal has been finalized.
• Ensure compliance with regulations and policies and procedures
• Ensures that deals comply with S A Reserve Bank and the Bank's requirements as per policy and procedure
• Identifies and reports any suspicious transactions

Enquiries Administration * Assists clients with completion of deposit and withdrawal slips

• Attends to withdrawals, transfers and early withdrawal requests for walk in clients
• Provides statements and IT3Bs as and when requested and charges client accordingly
• Obtains relevant Fica documents from clients and updates on iMal accordingly
• Assists client with updating of personal information
• Attends to any queries in relation to all the bank's products as well as client queries
• Extract Transactional Banking reports and complies report
• Issues replacement debit cards to clients
• Refers clients to respective consultants depending on the nature of the client request
• Handles customer complaints and directs to the relevant departments
• Management of security items
• Ensures the Banking Hall is always neat & presentable
• Assists clients with registering for Mobile App and any related queries
• Assists with any back-office functions on an ad-hoc basis- projects and tasks

Customer Service

• Participates in cross selling of the Banks products at all given opportunities
• Provides an efficient and professional service to clients
• Ensures that clients queries are attended to professionally and timeously
• Attends to queries and requests received via email

Compliance

• Ensures that all functions are carried out in accordance with the Banks procedures and compliance regulations
• Ensure identification and verification of the client for all transactions

QUALIFICATIONS

• Grade 12
• Appropriate Banking qualification would be an advantage

PREFERRED EXPERIENCE
A minimum of 1-2 years General Admin or Banking experience.
KNOWLEDGE

• Banking processes
• MS Office

NOTE

• Due to this being considered a critical position at the Bank, notice of termination of employment is three (3) months.

Albaraka Bank is an Equal Opportunity Employer. Applicants from the previously disadvantaged groups and people with disabilities will be given preference

Skills Required