Job Description

We are looking for a dedicated Telecommunications & Video Conferencing Support to join our team. In this role, you will be at the forefront of maintaining our telecom infrastructure, resolving issues quickly, and supporting critical systems to ensure smooth daily operations. If you have a strong technical background and enjoy working with cutting-edge technology, this is the perfect opportunity for you!



You will be working for a company that is over 100 years old with strong values. In return for your services, you will be paid a competitive remuneration package. You will be working for an organization that values employee development and rewards excellent performance.

RESPONSIBILITIES INCLUDE:

Assist with system maintenance, installations, and ensuring that applications stay online and fully operational. Respond to service desk tickets, solve telecom-related problems, and provide ongoing support to users and branches. Resolve high-priority issues quickly and escalate incidents to vendors when necessary. Ensure the call centre receives prompt support to minimize disruptions. Perform regular health checks on voice systems, check disk space performance, and monitor critical systems to ensure everything is fully functional. Assist with disaster recovery operations, prepare required documentation, and ensure all backup systems are in place. Work alongside the service desk and other internal departments, helping the team resolve issues more efficiently, and mentor junior team members for faster problem resolution. Help with architecture design, configuration updates, and branch rollouts, ensuring telecommunications equipment is in place on time. Collaborate with vendors, internal teams, and clients to ensure optimal performance of all telecommunication systems. Ensure sufficient equipment (routers, switches, phones, etc.) is available for branch setups or temporary solutions when needed. Investigate new apps and technologies to improve current solutions while adhering to company policies and procedures. Provide input for the ICT budgets related to telecommunications, including identifying any required external vendor support. Identify, monitor, and mitigate risks associated with telecommunications infrastructure to ensure compliance with risk appetite policies. Keep management informed on issues, risks, and progress, and contribute to internal and external communications for ongoing projects.


A relevant degree in Networking or Telecommunications. Exposure or certification in Cisco Voice infrastructure (CUCM, CUC, IM&P, Webex, Jabber), Genesys Engage Cluster (Call Centre systems), and Microsoft Teams (applications and devices). 3-5 years of technical experience in networking or telecommunications, particularly with traditional PABX and IP telephony systems. Expertise in call centre software, premise cabling design, and enterprise networks. Strong problem-solving skills, the ability to work under pressure, and excellent communication abilities. * Ability to work in a fast-paced, team-oriented environment.