Job Description

Position overall objective:
To identify the needs of customers, match customer needs with our service offering, drive the business for growth, retention and scale of new and existing customers through customer satisfaction. These results would be achieved through lead conversion and building relationships with internal and external customers.
Job Outputs:

• Acquire new business by achieving targeted outbound calls per day
• Retain, grow and develop new business units within existing customers
• Create and conduct proposals, presentations and RFP responses electronically
• Service Level Agreements - implementation and preparation of customer contracts
• Compile Sales reports (daily/weekly and monthly) for internal and external stakeholders
• New account set up
• Negotiation of account rates
• Voucher Maintenance
• Deal with customer stakeholders to develop and maintain open and productive relationships to ensure increased business and ensure service delivery to customers and travel management companies
• Strategy implementation - develop, execute and monitor action plans
• Achieve budget targets
• Regular MIS reviews with existing customers to report on customer spend
• Identify trends and analyze the needs of our customer base in order to provide a truly value added service
• Manage customer relationships to ensure retention of customers as well as growth in market share
• Day to day customer query management
• Create and maintain profiles on all relevant customer booking and business information tools
• Provide Excellent Customer Service
• After Sales Service

Minimum Experience

• 2 year Inbound / Outbound Sales Experience

Minimum Qualification

• Grade 12/ Senior Certificate

Minimum Requirements

• Computer literate with an intermediate level of competence with Excel and Outlook

• The appointed person will be required to work weekends

Personal attributes:

• Consistent in the application of skills, knowledge, attitude & talents
• Target orientated
• Patient
• Team player
• Observant
• Resilient: must be able to work under constant measurement and pressure.
• Disciplined and compliant to rules and procedures
• Customer centric
• Adaptable: fast learner and shows positive response to change
• Positive
• Integrity
• Self-motivated
• Self-confident
• Attention to detail, accurate
• Flexible
• Selling Skills
• Listening Skills
• Good Communication skills (verbal and written)
• Persuasion
• Rapport-building skills
• Time management
• Able to effectively do a needs analysis and negotiate with customers
• Able to display patience and tolerance

Skills Required