Job Description

Job Advert Summary

The Land and Agricultural Development Bank of South Africa (Land Bank) is South Africa's only specialist agricultural bank established in 1912, the bank's sole objective is to serve South African commercial and emerging farmers and bring specially designed financial services within their reach. These services enable farmers to finance land, equipment, improve assets and obtain production credit. The Land Bank provides financial services that have moved with the times and continues to provide services to agri-business and constantly reviews its offerings to ensure that they match the needs of an industry. As change has swept across the sector in South Africa the socio-economic makeup of agriculture has altered, bringing new entrants from historically disadvantaged backgrounds on to the land, these new farmers, facing the challenges of establishing sustainable agri-businesses across the agricultural value chain, Land Bank has been a commercial lifeline offering appropriately designed financial products that facilitate personal and commercial viability in a sector that is vital to the sustainability of South Africa and its people.

MAIN PURPOSE OF THE JOB

The Technician: IT & Desktop Support is responsible for providing desktop support to all Landbank business end-users. This 1st line support involves resolving or escalating to the correct personnel, all end-user IT problems related to desktop, telephony, MS Teams platform, remoted-networking, VPN, network, printing, application support and communications equipment. The movement of any IT assets is to be documented appropriately

Identity & Access Management:

Administer and maintain identity and access management across all applications. Provide Help Desk support to users.

First Line Support:

Perform 1st line Help desk support for queries related to all applications, data, networks, security, telephony, MS Teams platform, remoted-networking, infrastructure and telephony

Walk In Support:

Perform 1st line walk in support for queries related to all applications, data, networks, security, infrastructure and telephony

Key Performance Areas

1. Provide End User Support, Trouble Shooting and PC Maintenance

Attend to end user calls for desktop PC, telephone, network, business applications and printer maintenance that have been logged via the service desk. Escalate problem tickets to the right person in case of complex problems. Setup, configure and install end user desktop equipment, cabling and business applications Manage customer expectations and build strong internal relationships with end users

2. Performance optimisation

Assist Senior Service Desk Representatives with the identification and documentation of fixes to common and recurring problems Identify opportunities for improvements to processes and procedures in IT and make recommendations accordingly Respond to and log incoming calls on the HEAT Helpdesk System during peak periods

3. Document Management

Obtain the relevant source documentation and process requests in accordance with approved procedures Electronically file all access request documentation and IT asset issue forms (X3 and associated forms) Record any movement of IT related assets and communicate to the Asset Controller (Finance) in a timely manner.

Preferred Minimum Education and Experience

Senior Certificate Certificate in PC maintenance A+ and N+ Certificate 1 - 3 years' experience in a formal IT environment Microsoft 365 Fundamentals or Microsoft 365 Administrator

Critical Competencies

Technical professional who provides support for users of Microsoft 365, including applications like Teams, OneDrive, and Exchange Online. Able to handle troubleshooting, configuration, and deployment of devices and software, as well as resolving issues related to the Microsoft 365 environment. Assisting users with remote access and collaboration tools like Teams.

Additional Requirements

Knowledge/Experience Business Environment