Job Description

Our client is based in Midrand. They are currently seeking the services of a IT Desktop support Technician.
Role overview
The Desktop Support Engineer is responsible for providing technical support and maintenance of end-user computing environments, ensuring reliable and efficient operation of all workstations, peripherals, and user applications. The role requires a hands-on professional with strong troubleshooting skills, excellent customer service, and a solid understanding of Windows and networked office environments.
Key Responsibilities
End-User Support

• Provide support for all desktop, laptop and peripheral problems
• Diagnose and resolve hardware and software incident efficiently and effectively
• Install, configure and maintain end-user systems, printers and associated software
• Assist with onboarding/offboarding processes, including device preparation and data management

System and Applications

• Support Office 365 suite (Outlook, Teams, SharePoint, OneDrive etc.)
• Support network printing infrastructure
• Troubleshoot issues with productivity software and business applications

Network Infrastructure

• Perform basic network troubleshooting (TCP/IP, DNS, DHCP, VLANs etc)
• Work with Cisco switches for endpoint connectivity (Port configuration, VLAN assignment, link troubleshooting etc.)
• Collaborate with network and infrastructure teams to resolve connectivity and performance issues

Communication and Collaboration Systems

• Support and maintain video conferencing equipment
• Provide support for VoIP phones and assist with user configuration or network setup

Documentation and Process

• Maintain accurate documentation of incidents, asset inventory and technical procedures
• Contribute to the continuous improvement of IT processes, support guides and knowledge base
• Escalate unresolved issues to Back Office engineers or vendors as required, and drive call resolution.

Qualifications and Experience
Essential

• Minimum of 3 years' experience in a desktop or IT support role
• Strong working knowledge of Windows 10/11 administration and troubleshooting
• Experience supporting Office 365
• Familiarity of Active Directory and Group Policies
• Experience with network printing environments, particularly Papercut
• Solid understanding of Cisco networking and endpoint connectivity
• Experience with video conferencing and VoIP technologies
• Excellent communication and customer service skills
• CompTIA A+, Network +, Security+ and Microsoft Certified: Modern Desktop Administrator Associate
• Experience with IT ticketing systems (HALO)

Desirable

• Understanding of endpoint security, encryption and data protection principles

Key Competencies

• Strong problem solving and analytical skills
• Customer focused and proactive approach to service delivery
• Ability to prioritise and manage multiple tasks
• Good interpersonal skills
• Detail-orientated and disciplined

If you do not hear from us within 30 days, kindly consider your application as unsuccessful. Twiga Consulting may keep your details for future opportunities.

Skills Required