Technical Support Consultant
Cape Town, Western Cape, South Africa
Job Description
About NCR
NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
: Technical Support Consultant: Self Cash
- Monitor connectivity of ATMxe2x80x99s to the host and resolve all terminal status issues and errors
- Resolve issues telephonically with clients
- Outbound customer care such as loading ATMs, diagnosing and fixing problems over the phone
- Inbound customer care such as technical ATM matters, billing and rebate queries, documentation and consumables
- Troubleshoot and resolve issues when systems are down or problematic
- Management of projects including software upgrades and receipt printer graphics
- Monitor critical sites and ensure they are actioned timeously
- Log all inbound and outbound calls on the in-house SparkManage software or any related software
- Follow up and action all open events timeously
- Raise events for matters that require a site visit
- Manage relationships and liaise with third party service providers
- Ensure constant revision and refining of processes and procedures
- Report on data and deliverables on a timely basis
- Be available for the on-call cycle on weekends, public holidays or weekend shift work
This position is an in-office position.
Weekend and shift work required.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
EEO Statement
Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Beware of fraud agents! do not pay money to get a job
MNCJobs.co.za will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD1271848
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationCape Town, Western Cape, South Africa
-
EducationNot mentioned