Job Description

ADP South Africa is hiring a Client Technical Support Consultant.

Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?

If so, this may be the opportunity you've been searching for.

In this role, you will perform product advisory services and / or technical support for internal associates and external clients on technical systems, applications, and / or architecture. You carry the weight of ADP's service reputation and client satisfaction in your hands.

The nature of your job is oriented around problem identification, application and system analysis utilising product knowledge, problem-solving skills and troubleshooting experience to resolve anomalous product issues. Every day will be challenging and interesting.

To thrive in this role, you will have a way with associates and clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our associates and clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.

A little about ADP: We are a global leader in human resources technology, offering the latest AI and machine learning-enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. We've received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityIncxc2xae Top 50 Company, Best CEO and company for women, LGBTIQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_Videos

To learn more about Client Services at ADP, watch here: https://adp.careers/Client_Services_Videos

WHAT YOU CAN EXPECT ON A TYPICAL DAY:

• Evaluate and select solutions from established operating procedures and/or analytical methods to provide basic end-user support
• Determine and resolve technical issues within SLA turnaround times
• Apply technical methods to perform a variety of activities such as maintain client environments in Citrix
• Build and maintain sustainable client relationships by understanding business strategy
• Perform re-imaging and setup of laptops for new joiners and loan laptops in line with ADP guidelines
• Perform end-user stock control to pre-empt the ordering of stock thereby avoiding business downtime
• Handle client and associate access to ADP systems to maintain system integrity

TO SUCCEED IN THIS ROLE:

Qualifications:

• A diploma / degree in related field

Experience:

• 1 - 2 years payroll systems support / IT administrative role

Skills, Knowledge & Attributes:

• Analytical skills
• Effective time management skills
• Effective communication skills
• Understand team dynamics
• Ability to work independently and provide solutions to the clients
• Ability to influence clients and guide towards best solution to help resolve needs

Bonus points for these:

• Experience in a Payroll Outsourcing environment will be advantageous

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights
• Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress
• Continuously learn through ongoing training, development, and mentorship opportunities
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another
• Join a company committed to giving back and generating a lasting, positive impactupon the communities in which we work and live
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about

Salary Range: Market related

What are you waiting for? Apply today!

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP's culture and our full set of values.