Job Description

Job Summary

Main Purpose of Job

• Responsible for managing and motivating all services' staff and other personnel.
• Ensure delivery of a high level, quality service, and on time delivery of service vehicles in order to ensure growth and expansion to achieve targets.

Duties and Key Responsibilities

Responsible for overseeing the entire Post-production Operation:

• Manage the Contract with the Client whilst maintaining profitability and productivity in the operations.
• Plan, implement and monitor annual budgets for the entire site, scheduling expenditures, analysing, and reporting on variances and taking appropriate corrective actions to compensate for variances.
• Management of financial and administration requirements
• Ensure Standard Operating Procedures as well as KPI measures are developed, implemented, and adhered to optimise operational functioning.
• Compile various reports including KPI reports on a monthly basis and submit these to relevant personnel.
• Ensure the PPO maintains sufficient resources in order to meet customer demands.
• Ensure operations adhere to SHEQ standards and ISO standards.
• Ensure Operations strive to fulfil BEE objectives such as procurement and recruitment objectives.

Promoting customer relations:

• Maintain good relationships with external and internal customers and handle any customer complaints according to procedure.
• Promote interdepartmental cooperation.
• Review customers service orders and inspect the quality of technician repairs before the release of vehicles.
• Develop, implement and monitor guidelines for working with customers to ensure maximum customer satisfaction

Manage all productive staff effectively and efficiently.

• Plan and adjust staff workloads and allocate daily tasks and activities to staff by assigning tasks to match their skills and abilities.
• Provide advice and technical assistance to team members.
• Ensure all operations staff adhere to Standard Operating Procedures
• Ensure all staff are adequately trained in terms of their duties and the use of various products and equipment.

• Using the Performance Management system ensure all staff are appraised on the performance of their duties and given sufficient training, coaching and mentoring where applicable.
• Ensure all new staff are properly inducted on all matters such as work facilities, policies, procedures, equipment use and job descriptions.
• Ensure all department employees' clocking's are authorised and time sheets are submitted to payroll on a weekly basis
• Ensure corrective action is taken on employees who do not comply with policies and procedures of the company

Additional Duties

• Ensure the department adheres to ISO 9001 Quality Processes and standards.
• Ensure the department adheres to ISO 14001 Environmental Processes and standards.

Ensure the department adheres to ISO 18001 Health and Safety standards.

Qualification:

• Grade 12 and relevant qualification
• 3-4 Years' experience

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