Job Description

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether youxe2x80x99ve got deep experience in commercial real estate, skilled trades, and technology, or youxe2x80x99re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

About JLL xe2x80x93

Wexe2x80x99re JLLxe2x80x94a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. Thatxe2x80x99s why wexe2x80x99re committed to our purpose to shape the future of real estate for a better world. Wexe2x80x99re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and wexe2x80x99re honoured to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where wexe2x80x99re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you donxe2x80x99t meet all of the requirements below. Wexe2x80x99re interested in getting to know you and what you bring to the table!

The Technical Services Manager (TSM) role will involve both day to day facilities coordination and management of multiple ad-hoc projects for the clientxe2x80x99s corporate facilities, including critical environments. The local sites set-up brings interesting challenges in Facilities & Real Estate and we are looking for an assertive candidate who can communicate effectively and cross-functionally to understand business needs, problem-solve and deliver facilities solutions that are both high-quality and cost-effective.

What this job involves:

• Establish relationships with client Site Leads, Area and Regional FM managers, business partners such as EHS leads, IT to establish trust and credibility in the delivery of IFM services
• Resolve Hard services FM issues at sites under purview, escalating when needed
• Develop the teamxe2x80x99s existing skills and add new competencies to enhance service and drive opportunities for more self-performance
• Drive performance as measured by clientxe2x80x99s Key Performance Indicators
• Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
• Managing on site teams including allocating resource, delegating workload, ensuring adherence to best practices etc.
• Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors
• Liaising with the EHS team and assist with any technical issues arising from an incident, near miss, investigation or other circumstances which require an engineering subject matter expert.
• Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction.
• Support in the implementation of short and long-term projects for the client as requested.
• Import JLL best practices in the interest of exceeding client goals and expectations
• Gap Analyses full sites PPM schedule against site assets. Report and align with client + drive mitigation.
• Review of as built against design for office area. Report and align with client + drive mitigation.
• Procurement of goods and services for clientxe2x80x99s buildings utilizing Jones Lang LaSalle sourcing teams.
• Holding regular meetings with Landlord, ensuring that terms of lease are being provided to client- e.g. external maintenance, central plant management.
• Processing and controlling of invoices and work orders, opening and monitoring budgets in the financial system (Oracle), preparing and updating forecasts.
• Supporting the sites with failures and remediation of engineering items
• Working with the Line Manager and EMEA Engineering Regional Manager, evaluate, propose and implement appropriate tools/processes to support the engineering function and evaluation of best practice compliance.
• Coordinate the appointment of authorised Persons for respective fields (Electrical, confined space etc.)
• Full understanding of Technical budget across region
• Over sight and support for All Operations xe2x80x93 providing real support (on-site and remote) to all engineering operations managed by JLL
• Assisting with issue resolutions
• Supporting recruitment activities
• Ensuing role out of consistent operations
• Develop and support a sustainability and sourcing focus, delivering quality, frugal and sustainable solutions for Client.
• Engage and collaborate with EMEA peer group to build consistency of solution/process across all soft services delivered.
• Actively support the EMEA Hard Services Best Practice & Quality Lead in developing standards, processes up and down the hard services organization
• Actively support the EMEA Procurement Lead on Procurement projects, savings paperwork, contract compliance and sustainability initiatives.
• SLA & KPI tracking systems (PPM and Critical PPM compliance measurement)
• Response time to Service Requests within the Clientxe2x80x99s severity requirements
• Measure preventative maintenance compliance on a monthly basis for Facility assets
• Measure preventative maintenance compliance on a monthly basis for critical equipment such as MDF, IDF rooms and others
• Compliance with local Health and Safety regulations
• Customer Satisfaction
• Pursue continuous improvement

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We canxe2x80x99t wait to see where your ambitions take you at JLL. Apply today!

#LI-JS11

Location:

On-site xe2x80x93Cape Town, ZAF

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you donxe2x80x99t meet all the requirements. Wexe2x80x99re interested in getting to know you and what you bring to the table!

About JLL xe2x80x93

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500xc2xae company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLxe2x80x99s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle (xe2x80x9cJLLxe2x80x9d) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process xe2x80x93 including the online application and/or overall selection process xe2x80x93 you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
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