Job Description

We are seeking a Technical Sales Support & Estimator with the following skills and qualifications:
QUALIFICATIONS AND EXPERIENCE:

• Matric.
• Technical or Mechanical certificate/diploma preferred (Engineering, or similar)
• Minimum 5 years' experience with mining equipment components or repair/rebuild operations
• Strong mechanical and technical understanding
• Experience with workshops, job cards, and repair/rebuild processes
• Excellent written and verbal communication skills
• Strong coordination, follow-up, and problem-solving skills
• Comfortable working on the workshop floor with required PPE
• Proficient in ERP systems and Microsoft Excel
• Customer-service orientation with professional conduct
• Ability to analyse technical and commercial information for quotes and reports

BASIC FUNCTION :

• Technical Sales Support & Customer Guidance
• RTD, Service Bulletin & Modification Analysis
• Technical Quoting & Estimating
• Workshop Coordination & Floor Presence
• Reporting, Root Cause Analysis & Continuous Improvement
• Repair Spares Forecasting, Rotables Management & BOM/Kitting Standardisation
• Technical Support, Product Configuration & Training

DUTIES AND RESPONSIBILITIES:

• Technical Sales Support & Customer Guidance:

• Provide technical guidance to the Sales team and internal stakeholders.
• Respond to technical queries and identify repair or rebuild solutions.
• Support sales reps with component knowledge and application advice.
• Provide customers with clear explanations and operational guidance.
• RTDs, Service Bulletins & Technical Advisories Analysis:

• Review SBs, RTDs, and MOCs for commercial, stock, and operational impact.
• Communicate relevant insights to Sales, Inventory, Product Support, and Technical Publications.
• Manage close-out activities, including obsolete parts, new parts roll-out, and process updates.
• Capture insights for reporting, coordination, and continuous improvement.
• Technical Quoting, Estimating & Cost Accuracy:

• Prepare quotations and estimates for all technical repair scopes.
• Generate LCC and labour cost estimates for LCS agreements.
• Validate accuracy, consistency, and compliance with pricing strategy.
• Issue quotes, coordinate approvals, and maintain structured records.
• Analyse BOMs, review technical accuracy, and perform LCC variance analysis.
• Identify abnormal costs and improvement opportunities.
• Workshop Coordination & Floor Presence:

• Track repair/rebuild job status and ETAs.
• Collaborate with Workshop Foreman to resolve bottlenecks.
• Investigate delays, implement solutions, and escalate when required.
• Assist with technical queries and customer communications.
• Engage with workshop activities to strengthen technical knowledge.
• Reporting, Root Cause Analysis & Continuous Improvement:

• Conduct RCA using workshop data, failure reports, and strip/quote findings.
• Report on repair performance vs KPIs, SB adoption, and commercial impact.
• Identify recurring causes of delays, rework, or quality issues.
• Share actionable insights internally and with customers.
• Contribute to process improvement initiatives.
• Repair Spares Forecasting, Rotables Management & BOM/Kitting Standardisation:

• Analyse upcoming jobs and repair cycles to forecast spares.
• Support proactive procurement planning.
• Standardise repair kits, BOMs, and templates with Workshop and Product Support.
• Track rotable cycles, availability, and replenishment priorities.
• Forecast requirements to improve turnaround time and utilisation.
• Technical Support, Product Configuration & Training:

• Capture and maintain drifter/component configuration changes.
• Prepare internal/customer-facing presentations for upgrades, retrofits, and field campaigns.
• Develop sales product-specific training materials.
• Assist with LCS/underground job card scoping.
• Provide technical guidance to customers on configuration and upgrades.

Skills Required