Technical Sales Support & Estimator

Boksburg, Gauteng, South Africa

Job Description

We are seeking a Technical Sales Support & Estimator with the following skills and qualifications:
QUALIFICATIONS AND EXPERIENCE:

  • Matric.
  • Technical or Mechanical certificate/diploma preferred (Engineering, or similar)
  • Minimum 5 years' experience with mining equipment components or repair/rebuild operations
  • Strong mechanical and technical understanding
  • Experience with workshops, job cards, and repair/rebuild processes
  • Excellent written and verbal communication skills
  • Strong coordination, follow-up, and problem-solving skills
  • Comfortable working on the workshop floor with required PPE
  • Proficient in ERP systems and Microsoft Excel
  • Customer-service orientation with professional conduct
  • Ability to analyse technical and commercial information for quotes and reports
BASIC FUNCTION :
  • Technical Sales Support & Customer Guidance
  • RTD, Service Bulletin & Modification Analysis
  • Technical Quoting & Estimating
  • Workshop Coordination & Floor Presence
  • Reporting, Root Cause Analysis & Continuous Improvement
  • Repair Spares Forecasting, Rotables Management & BOM/Kitting Standardisation
  • Technical Support, Product Configuration & Training
DUTIES AND RESPONSIBILITIES:
  • Technical Sales Support & Customer Guidance:
  • Provide technical guidance to the Sales team and internal stakeholders.
  • Respond to technical queries and identify repair or rebuild solutions.
  • Support sales reps with component knowledge and application advice.
  • Provide customers with clear explanations and operational guidance.
  • RTDs, Service Bulletins & Technical Advisories Analysis:
  • Review SBs, RTDs, and MOCs for commercial, stock, and operational impact.
  • Communicate relevant insights to Sales, Inventory, Product Support, and Technical Publications.
  • Manage close-out activities, including obsolete parts, new parts roll-out, and process updates.
  • Capture insights for reporting, coordination, and continuous improvement.
  • Technical Quoting, Estimating & Cost Accuracy:
  • Prepare quotations and estimates for all technical repair scopes.
  • Generate LCC and labour cost estimates for LCS agreements.
  • Validate accuracy, consistency, and compliance with pricing strategy.
  • Issue quotes, coordinate approvals, and maintain structured records.
  • Analyse BOMs, review technical accuracy, and perform LCC variance analysis.
  • Identify abnormal costs and improvement opportunities.
  • Workshop Coordination & Floor Presence:
  • Track repair/rebuild job status and ETAs.
  • Collaborate with Workshop Foreman to resolve bottlenecks.
  • Investigate delays, implement solutions, and escalate when required.
  • Assist with technical queries and customer communications.
  • Engage with workshop activities to strengthen technical knowledge.
  • Reporting, Root Cause Analysis & Continuous Improvement:
  • Conduct RCA using workshop data, failure reports, and strip/quote findings.
  • Report on repair performance vs KPIs, SB adoption, and commercial impact.
  • Identify recurring causes of delays, rework, or quality issues.
  • Share actionable insights internally and with customers.
  • Contribute to process improvement initiatives.
  • Repair Spares Forecasting, Rotables Management & BOM/Kitting Standardisation:
  • Analyse upcoming jobs and repair cycles to forecast spares.
  • Support proactive procurement planning.
  • Standardise repair kits, BOMs, and templates with Workshop and Product Support.
  • Track rotable cycles, availability, and replenishment priorities.
  • Forecast requirements to improve turnaround time and utilisation.
  • Technical Support, Product Configuration & Training:
  • Capture and maintain drifter/component configuration changes.
  • Prepare internal/customer-facing presentations for upgrades, retrofits, and field campaigns.
  • Develop sales product-specific training materials.
  • Assist with LCS/underground job card scoping.
  • Provide technical guidance to customers on configuration and upgrades.

Skills Required

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Job Detail

  • Job Id
    JD1644500
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    R40,000 per month
  • Employment Status
    Permanent
  • Job Location
    Boksburg, Gauteng, South Africa
  • Education
    Not mentioned