Job Description

Job Advert Summary

An after-sales support role responsible for liaising with clients to troubleshoot faults and assist with repair services, new installs, ad-hoc installations, and de/re-installation services for all Optix product ranges.

Minimum Requirements

Computer Literacy (MS Office) Strong Administrative skills Goal and target driven Outstanding organizational and coordination abilities Good business sense Excellent communication and problem-solving skills Customer Care Ability to work well in a fast-paced environment Basic knowledge of quoting, billing, and invoicing processes

Duties & Responsibilities

Efficiently plan and coordinate new installations, ad-hoc installations, de/re installations and repair services for all clients across all Optix product ranges where required. Perform sufficient troubleshooting steps before arranging an onsite technician for any type of repair work. Ensure successful implementation and repair services of all Optix product ranges within all client organizations. Addressing technical issues that may arise during deployment or repair work and escalate when necessary. Ensure regular feedback is provided to clients on individual project & task status. Dealing with client complaints and escalate to management when required. Promptly processing new & existing tickets generated by the ticket system, ensuring they are updated at all times and completed within the given timeframes set by the system or management. Accurately quote de/re-installation and repair services and submit to Accounts for invoicing upon job completion. * Coordinate the booking-in of faulty Optix products with the Engineering Department and follow up to ensure timely turnaround.