Job Description

Job Classification

Job Requisition: 140575 Closing Date: 10 July 2025 Location: Sandown, Sandton Cluster: Personal and Business Banking| Nedbank Insurance Please Note: Preference will be given to applicants from Underrepresented Groups TA Specialist: Refilwe Falatsi Job Family
Investment Banking
Career Stream
Commercial Support
Leadership Pipeline
Manage Others
FAIS Affected
FAIS Affected - Yes

Job Purpose

The end-to-end management and administration of allocated supplier relationships. The provision of technical assistance / support to RAs in respect of all thing's insurance. Product and solution design, development, and oversight. Policy management systems and process management / oversight.

Job Responsibilities

Management and administration of suppliers
Management of suppliers in accordance with the NI Governance framework Maximise synergies between NI and approved suppliers Arbitration and problem resolution Monthly performance and operational reviews (including SLA monitoring) Management and oversight of supplier service levels Manage supplier governance and oversight audits - primarily relating to insourced activities (Binders, outsourced agreements etc)

Management and administration of the Supplier | Product panel
Appointment of new suppliers and the addition of new products when required and in accordance with theNI onboarding process's Monitor and evaluate "panel" suppliers and products ensuring that same remains relevant

Bespoke products and services:
Product design, development, and implementation and Product upgrade, design, and implementation - relates to existing bespoke products and services

Technical support and assistance - Assist / support RAs in terms of:
Cover structuring and supplier selection Complex placements Cover / terms / rates negotiations with suppliers

Contract management
Assistance in structuring new business / renewal presentations. Management and administration of supplier contracts in accordance with the NI contract management and vendor matrix process (intermediary agreement, outsourced agreements, binder agreements and referral agreements).

Job Responsibilities Continue

Systems
Assistance with systems upgrade design and specification drafts Process design, development, and implementation Review and upgrades to existing processes Review of policy wording updating / amendments Design, development, training, and implementation of new process's

Training
Assist with the sourcing of product (technical) training Design and development of product training material in terms of bespoke products Presentation of training

Claims
Assistance with claims Review of cover vs loss / damage event Negotiate liability acceptance with insurers together with fair settlements all in terms of the policy

Management information
Review and interpret insurance management information Design and implement reports when required

Ad-Hoc Projects
To drive and or assist in Insurance projects when required

People Specification

Essential Qualifications - NQF Level
Advanced Diplomas/National 1st Degrees Essential Certification
FAIS representative (RE 5) FAIS key individual (RE 1) Preferred Qualification

AIISA / FIISA and/or B.Degree
Minimum Experience Level

Minimum 10 years' experience with at least 8 years in commercial / corporate segments in the insurance industry

Experience in intermediary industry min 5 year

Technical / Professional Knowledge

Budgeting Business administration and management Business principles Business terms and definitions Change management Client service management Client service principles Communication Strategies Consumer behaviour Diversity management Employee training/development Financial Accounting Principles Governance, Risk and Controls Operations planning Organisational systems Principles of project management Relevant regulatory knowledge Service level agreements Staff resource planning Strategic planning Business writing skills Behavioural Competencies
Aligning Performance for Success Building Partnerships Communication Influencing Guiding Team Success Driving for Results
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Please contact the Nedbank Recruiting Team at +27 860 555 566