Job Description

KONE, as a Top Employer, is committed to creating a better work environment through excellent people practices. We prioritize our employees' well-being and foster a workplace that values collaboration, diversity, growth, and efficiency.

Role Overview:

Technical Field Support Engineer - KONE (Johannesburg)

Location

: Johannesburg, South Africa

Employment Type

: Full-Time

Join KONE and help us elevate the future of urban mobility!

KONE, a global leader in the elevator and escalator industry, is seeking a skilled

Technical Field Support Engineer

to join our team in Johannesburg. In this role, you will play a critical part in ensuring the seamless installation and commissioning of KONE products, delivering exceptional technical support to our manufacturing and installation teams while upholding our safety, quality, and customer satisfaction standards.

Key Responsibilities:

Technical Support

Provide remote and on-site technical support to resolve installation and commissioning issues for KONE products. Address technical challenges related to digital tools, APF, software, and BIM to ensure smooth project execution. Ensure installations meet KONE's stringent quality standards and customer specifications, delivering a superior ride comfort experience.

Quality Assurance

Conduct post-site visit quality reports, identifying issues requiring corrective actions. Document helpdesk issues and initiate corrective measures in line with KONE processes. Participate in closing reviews to capture learnings and improve product and skill development.

Safety Compliance

Adhere to KONE's safety requirements and ensure compliance with global processes and customer/partner safety protocols. Proactively report safety concerns and halt operations if safety violations or hazards are detected.

Training and Development

Train local trainers and employees during site visits or scheduled training sessions. Collaborate with global and local training centres to deliver technical expertise and enhance workforce capabilities.

People Leadership

Manage team performance, set targets, conduct Performance Development Plans (PDPs) and Individual Development Plans (IDPs) in collaboration with the Technical Field Support Manager. Identify skill gaps, drive competence development, and foster a collaborative team environment. Allocate tasks, monitor key performance indicators, and ensure team priorities align with business objectives.

Experience Requirements:

Technical qualification or diploma in

Electrical or Mechanical Engineering

.

Elevator & escalator (E&E)

expertise is a must. Minimum

5 years of experience

in technical support or troubleshooting within the elevator, escalator, or related industry. Minimum

5 years of supervisory experience

, with proven ability to lead and motivate teams. Holistic knowledge of products and corrective action processes. Strong technical understanding of product and service solutions, including

digital tools and software

, to meet customer expectations. Knowledge of applicable norms and requirements for each project. Commitment to safety and ability to select environmentally sustainable solutions when possible.

What do we offer?

Great dynamic team promoting a collaborative environment. Total reward elements that engage and motivate our employees and help us make KONE a great place to work. Comprehensive learning and development programs. Engaging job with a position description and clear targets. Regular feedback through performance discussions. Opportunities for individual development. Mentoring and coaching programs. Flexibility, trust, and respect. Value-based culture, behaviors, and ethics. Sustainability and innovation. Working for a successful organization.

Shortlisted candidates will be invited to complete an automated video interview. Please check your email regularly to ensure you can submit it within the required timeframe.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers