Job Description

Closing Date: 2025-03-28
Job Type: Contract
Job Level: Skilled
Experience: Between 3 - 5 Years
EE/AA: No
Summary
We are looking for an experienced Field Support Engineer with at least 3 years experience servicing clients in the field.
This is a Contract position until December with possibility of extension
You will be based in Rosebank and will require a drivers license and your own vehicle
Description

• Diagnose and troubleshoot technical issues, including account setup and network configuration.
• AD user creation, Deleting of user account on AD Assign License for O365 and other applications.
• Talk clients through a series of actions, either via phone, email or chat, until theyve solved a technical issue with Third-Party Companies.
• Assigned Groups and give permissions to shared drives.
• Assist with BitLocker encryption and Token reset.
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).
• Deployment of Window through server and Setup of laptop, cell phone and desktop.
• Setup of mobile phones (Intune Company portal)
• Document technical knowledge in the form of notes and manuals.
• Troubleshoot network issues (Wi-Fi, Switching, ICE, IP conflicts etc.)
• Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for software solutions/vendors/brands.
• Printer support and setup.
• MS O365 Support and basic company software support.

• Network Infrastructure
• Desktop Support
• Network Design
• Servers, Routers, Switches
• Cables
• LAN, WAN, WLAN,
• WiFi networks
• SD-WAN
• Firewall technologies
• Network security principles
• ITIL
• Active Directory
• MS O365
• Configurations
• Troubleshooting