Job Description

The Coffee Importers and Roasters Organisation (CIRO) is a true coffee emporium. As the preferred one-stop solution, CIRO offers expert services in sourcing, roasting, blending, packaging, training, equipment, technical support, national and international distribution and market trend analysis. As the largest manufacturer of pure coffee in South Africa, it is easy to understand why CIRO is a noteworthy front runner within the coffee service industry and renowned for consistent quality, innovative product formats and extra value offering.

An exciting opportunity exists within our team for a Technical Administrator within our Eastern Cape Team.

Line Manager: Regional Sales Manager

Job Specification:

KEY PERFORMANCE AREAS:

Technical Operational planning and execution

Workload plan is agreed with sales to schedule Technical resource - at least a forward look at 2 weeks

Daily scheduling of workload to road and workshop technicians

Effectively track technician time spent on scheduled tasks and communicate any concerns, delays or deviations to the manager

Keep both internal and external customers informed of any plan delays or deviations

Understand and analyse technical cost drivers

Daily technical team schedule is published and maintained

Planned scheduled is adhered to by technical resource

Effective communication with customers and provide feedback

Ensure Technical team is kept informed of any planned changes or necessary information

Track daily workshop and road techie progress via ESO dashboard

Effective communication and reporting

Timely attend to all workflow submissions for the Eastern Cape and ensure no ageing

Relevant business information and reports submitted on time

Customer repair quotations submitted, tracked and follow up with customers

Minutes for technical meetings taken and distributed

Maintain outright sales report from sap

Publish daily tracker of repair progress and planned repairs

Effective communication with the Planning and Deployment coordinator based in Johannesburg

Ensure Install base is kept up to date

Maintain the Eastern Cape demo account

Run reports on outstanding Quotations and follow up with customers timely

Ensure aged workflow request are escalated to management

Provide management with relevant business information and reports to make an informed technical decision

Follow up on outstanding customer quotations

Regular departmental meetings is schedule and minutes taken to ensure service delivery and technical excellence

Publish reports on time

All spares shortages and equipment requirements need to be direct with Urgency to the Planning and Deployment Coordinator

Implement reporting system on demo accounts and liaise with Sales team

Inventory management and sourcing of equipment and spares

Review spares replenishment report, weekly

Track out of stock spares requested by the region and order from JHB

Track spares delivery dates

Receipt spares and equipment into stock on SAP Source new and asset equipment as per workflow reports

Maintain asset equipment park at technical in SAP

Participate in the weekly cycle counts and full stock counts in technical.

Request adhoc spare requirements outside of the weekly spares MRP replenishment report.

Ensure that correct spares are ordered timeously and sufficient stock of spares is available

Assist with stock take process is managed and administered

Assist with investigation of inventory and boot stock discrepancies

Manage and implement better controls on equipment request from consultants

Monitor outstanding equipment schedules

Flag high spare/critical spare usage to investigate root cause of usage

System maintenance and compliance

Assist with fielding customer calls and creating Job card in SAP

Initiate Spares billing for payable job cards

Manage and administer the Workflow request for Eastern Cape

SAP maintenance (GIT, Service notifications, purchase requisitions and PO's, STO for technical, install base)

Ensure job cards is logged accurately and closed timely within SAP

Correct billing is processed on time

Ensure scanned is scanned onto SAP

Track and monitor all workflow requests

Ensure monthly reconciliation is completed on the install base and rentals loaded and run on time

Ensure SAP is maintained for Eastern Cape and all old and past due transactions is closed or deleted

Create purchase requisitions for non-production and production spend

Health and Safety in place

Ensure health and safety procedures implemented

Monthly H&S meeting attended

Fulfil H&S appointed roles as required by Ciro

Promote Safety, Health and Environmental awareness, responsibility and accountability amongst employees, suppliers, clients and other stakeholders under our influence

Evacuation team register

Ensure safety training and organizing/filling administration is up to date

Update H&S folder minutes with regard to technical department

All related H&S inspection sheets is completed

Document and file monthly H&S meeting minutes and follow up on findings

Develop safe working habits and to eliminate dangerous situations

Evacuation team register is updated with new appointment and maintained

EXPERIENCE:

4 years within a Technical Environment

2 years within the Supply Chain function

2 years within the Coffee industry (advantageous)

2 years of Customer Service Management

QUALIFICATIONS:

Supply Chain Degree / Diploma

Grade 12

KNOWLEDGE:

Technical knowledge of Coffee equipment and spares

Inventory management

Sound mathematical abilities

MS Office (Excel essential)

SAP Experience (Essential)

COMPETENCIES:

Documenting Facts

Thinking Rationally

Working together

Meeting Deadlines

Attention to detail

Minimizing risk

Planning & Organising

Keeping Commitments

AVI